Hi all,I need to add agent state field to a live data report. The base is Team Summary Report, but this report haven't agent state field. Is possible add it?Best Regards
HI Janine,I am seeing these errors a lot in error log The error was: Another thread is currently working on this session. This means the original thread took too long to complete what it was doing. To prevent abnormal behaviour the original thread ...
UCCX 10.6 - We are in mixed mode in the process of moving Teams from CAD to Finesse. In CAD there are several Teams using a post call survey. The Work Flow Action on call dropped is to send an HTTP POST to a vendor with several variables attached. Wh...
Hi, I've googled till I'm blue in the face and can't find a link to the Finesse 11.0 version of the Developer's Guide. Can anyone send me the link???? Thanks!
I'm trying to test Virtual VB 11.0 and Nuance 10 - with a Studio Form element pointing to a custom external grammar that returns multiple slots into element data (using the SlotElementData settings).This works fine when I use the IOS VB.But when I u...
Hi, When considering release notes, Cisco Finesse 11.6 should be compatible with Google Chrome 48+At the moment we are implementing it with a new customer that uses latest google chrome (62.0.3202.94) by default and found out that it looks/works diff...
I have a gadget that identifies callers (via a database) and then performs a screen pop with a form for agents to fill out if certain criteria are met regarding the caller. I want to place the agent into a 'Work/WrapUp' state only when the form is t...
I have a weird issue when using Spark Team Announcements gadget in the Finesse layout. When logging in as an agent it authenticates fine but complains about an error while retrieving the messages for the room. I have changed the Spark room= to an id ...
We have developed softphone app using Finesse Rest API and it was working fine without any issues at with internal and external partner centers. Recently we had to implement a logic to correlate between Finesse Rest and Notification Response we have ...
Hello,Cisco finesse returning "Unauthorized" and "Response Timeout" for bulk (150+ at sometime for different user) "Get User" http requests at same time.API request are made using api like "http://host/finesse/api/User/1234" in a multi threaded appli...
Has anybody experienced this issue where SSO enabled agent logs in with an extension, Finesse sends API request to CTI server to set agent state, CTI server chokes on the message complaining about:17:12:08:300 cg1A-ctisvr Invalid Enterprise CTI messa...
Hello Expert,I'm using a UCCX sandbox environment. I've two agent extensions properly configured (John Doe, Jane Doe), i'm successfully able to login the jabber client from both the Agent extensions, but i'm not able to place a call from any of those...
Is there a way to alter the final stage of the web-chat so that besides the Transcript Download we can input a "rate the chat"-survey function or a web-link to another survey-form to rate the experience for the end-customer ?I have seen talks about t...
Hi, How can we get session ucid- which is unique to each call?...call data has ani, dnis,uui etc but don't find anything which will be unique to each call......
