Hi,Just checking if there is anyone has a sample Call Studio App using the CVP REST_Client element?Sample CVP Call Studio Apps on Devnet don't seem to include one?Regards,Gerry
Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...
We have a situation that callers may call in on an ID but they are in the list to be called for the day. We would want that ID pulled from the list if we make contact, so not to be called.Is there an api call that could do this? Or can we write a que...
We have a customer who uses a custom developed Agent Desktop using the Finesse REST API.This means they lose out on some of the the nice standard Finesse capability.What I would like is to be able to enable these agents to have similar (or the same) ...
Dear, I can see there are few nodes under cisco -> callback (as shown in the picture). Can anyone guide me how to use these nodes for a callback?Thank you,Touqeer
Hi We have developed Web Soft phone using Finesse REST API & Notification services. Soft phone has capabilities of change agent state with non ready category & ready as well as call controls like answer, hold, conference & switch lines. Soft phone an...
Hi All,Hope you are doing good. I am trying to integrate Finesse with Zendesk and here are my requirements.> Create a ZenDesk Ticket and assign it to the agent> Grab the ticket number and do a screen pop to the agentI would like to understand what w...
URI failover doesn't seem to completely work.we have the main app pointed to uccx-001.blahblah...This works fine until failover happens.When failover happens the calls from the app to the finesse api service doesn't work at the uccx-001, but instead ...
Sending a message to the api drop works for the most part.However this is the debug session I get when calling the number: 778-995-1502vaderxx: <Dialog><requestedAction>DROP</requestedAction><targetMediaAddress>4001004098</targetMediaAddress></Dialog...
Hi there,We need to integrate Finesse API services in our Windows based application developed in .NET framework 2.0. Could you please help me with some code samples for this kind of integration?I've gone through all the online samples (gadgets and no...
Hi,We use Cisco Finesse Web Services APIs in custom softphone application (Windows application C#).recently we have encountered the phenomenon: when an event ringing arrive, along with it come more events.although there was no release/abandon or answ...
Hello all,we're using the Social Miner for Chat since some days in Version 10.6.Unfortunately our Agents will not get any notification or toaster when a customer request a Chat.In case we don't want to miss a Chat the Agent also need to always keep a...
Hello Paul Tindall and everbody,i try use your component TCLTransfer1.0.3.zip but not working as expected.I open TCLTransfer.java on :Cisco Unified Call StudioVersion: 9.0(1)Build id: 20120621-0457But on Callstudio the file Java are noticed the erros...
Hello,I want to subscribe a supervisor to team and queue node, here is my code:let pub = $iq({ type: 'set', to: "pubsub.service.com",from:"agentID@service.com",id:"sub1" }) .c('subscribe', { node: "/finesse/api/Team/5001/Users", jid :agentID@service...
