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HiWe have been testing custom reports in CUIC to report on UCCX call stats. Daily reports seem to be working fine giving accurate information and we can sort by date ascending in the reporting front end without any issues.The problem is we are trying...

Good Morning,Having UCCX 10.6 and just enable Mixed mode on my system. I'm trying to create a action in the end of the call where meet the condition (not from any address start with 553XXX)..like what's show below.As I'm not too expect yet with Fines...

Greetings,We've created a chart report with a horizontal Axis Type Date/Time. Horizontal Axis should show HH:MM with an interval of 30 minutes. Unfortunately the minutes are not being presented and the only time that is shown on the graph, is hours. ...

hi,I need to develop an external  app  that show live data on agents (agent state, number of incoming calls, number of outgoing calls ...)also queues live data (numberOfCurrentwaitingCalls, MaxWaitingTime,NumberOfIncomingCalls, NumberOfAbandonedCalls...

HiDoes anyone know if it's possible to get timestamp-start and timestamp-end values of the MRCP input tag. Here's an example NLSML response from MRCP v2 document<input> <input mode="speech" confidence="0.5" timestamp-start="2000-04-03T0:00:00" timest...

Dears,We are facing the same issue described in the following post.Beginning of First Prompt cut offHowever, we have a PCCE environment with VVB and hence bootstrap.tcl is included in the CVPComprehensive.aef and I'm wondering how to apply "param del...

Dears,We have a PCCE system version 11.5The customer wants to increase the number of rings on the agent desktop to 4 rings before the call is rerouted through RONA. The current number is 2 rings.With UCCE, we used to change this setting through Agent...

The value of Courtesy Callback is that callers no longer have to sit on the phone and wait in queue.So, how do we subtract that off-phone wait time from the AnswerWaitTime (say in the Call_Type_Interval table) within CUIC and show our customers?I bel...

Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...

  Hi Denise Kwan and Finesse Community Forum:  I am writing to you as instructed below from Cisco Support Tech on ticket number SR 683065804.Please assist us on the 4 questions that are numbered below from our engineer. Please let us know if you may ...

Hello, we are trying to read the pending state of an agent when it chooses a Not_Ready reason in a call and is not returning any value.the function getState() is working fine, we can read the current state of the agent.Our finesse version is 10.5Can ...