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Resolved! Spark Team Announcements

Hello,I have been following along with the Spark Team Announcements and Finesse integration. I believe everything appears to be configured correctly but I wanted to get confirmation on what I think might be causing an authentication error.When I log ...

Context Service in CVP Call Studio POD Date/Time

For Cisco Context services within CVP Call Studio, is there a way to access the lastUpdate date time for a POD? I do not see a field for it within the read pod container, nor within the raw JSON returned by the read POD or customer lookup elements. I...

Resolved! BackSpaceHandler utility in Finesse 11.5

In Finesse 11.5 a new utility has been included in Finesse.js called BackSpaceHandler. From the description, it states that the intent of this function is to stop the page from navigating backwards (by calling event.preventDefault()). This is done by...

Question on digitWithConfirm element

One of the project that client want is for digitWithConfirm element, if I specify the min digit = 4 and max digit = 22 for the element, when user call from the phone, after user enter 16 digits without the pound, he want to wait just like 3 seconds a...

Resolved! Supervised Teams getUsers object

Being ever so the bumbling one, I am staggering my way through once again. I am trying to retrieve the list of users for a supervisor gadget. I have retrieved the array of teams and know trying to pull the list of users for those teams. Does anyo...

Call Type Historical report to show total number of calls queued

I have a custom report that fetching data from Call Type Interval table. Calls Offered, MaxCallsQueued are the available fields. But Additionally I want to add a field 'Total number of calls queued' in that particular Call Type for the filtered Date ...

Workflow for manual call from Finesse

Hi All,Its possible to send the DNIS of manual call through the workflow to CRM, which is made through the finesse dial pad?Regards,Gnaneswaran.M

UCCX Wallboard Linux?

Has anyone been able to connect to the UCCX wallboard tables (RtCSQsSummary and RtICDStatistics) using a Linux based system? I'm kinda partial to Ubuntu but any version would help. I can find many attempts online but none that have been successful...

Resolved! CUIC inbound report customization

Hi guysLast week I have received a request to customize a inbound cuic report. The customer would like to has merge of report from Agent Summary Report + abandon report by interval of time range and by agent.So it is too difficult to me and I would l...

CVP Reports - Duplicate Records in CUIC

Dear members, It's a UCCE Environment with CVP 10.5I'm facing the following bug CSCux71642. I already tried the workaround and restarted the CVP Reporting Server but with no luck.Any advice?Your help is highly appreciated. Thank you in advance.

Integrating Finesse and IM/P Availability

Hello,Anyone ever integrated these? I'm trying to sync the availability between Finesse and Jabber. If a user is in Not Ready, their Jabber will show DND and if they're in a ready state, jabber will show available. I'm having a hard time locating the...

Resolved! How to subscribe to pub sub nodes in Finesse

I am trying to subscribe an agent to Team and Queue notification.I have used(edited) code from non gadget sample.The request captured from fiddler looks something similar to:For Team Subscription:POST /finesse/api/Team/8945/Users HTTP/1.1Where 8945 i...

Default Finesse vs Finesse API

Hi All,Is there a link / reference to compare what features of the default Finesse v11.6 available vs what is available in Finesse API v11.6?Thanks!-JT-

CallRecording Gadget 11.01 on UCCX11.6 with MediaSense

Hi, Has anyone tried using CallRecording 11.0.1 Gadget on UCCX 11.6 with MediaSense ?MediaSense Recording is working fine from CUCM but not from Finesse Agent Desktop using "Start Recording" button.When the call gets answered by agent ( the c...

Resolved! CCE Task stuck in reserved state in SocialMiner

Actually I’ve found an issue when the agent loses connection to finesse after accepting a task.As long as the agent is able to log in within ~60s again, the dialog is still available agent. If the agent logs in after he was automatically logged out o...

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Contact Center

Forum Posts

Resolved! Spark Team Announcements

Context Service in CVP Call Studio POD Date/Time

Resolved! BackSpaceHandler utility in Finesse 11.5

Question on digitWithConfirm element

Resolved! Supervised Teams getUsers object

Call Type Historical report to show total number of calls queued

Workflow for manual call from Finesse

UCCX Wallboard Linux?

Resolved! CUIC inbound report customization

CVP Reports - Duplicate Records in CUIC

Integrating Finesse and IM/P Availability

Resolved! How to subscribe to pub sub nodes in Finesse

Default Finesse vs Finesse API

CallRecording Gadget 11.01 on UCCX11.6 with MediaSense

Resolved! CCE Task stuck in reserved state in SocialMiner

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Problem with post api to add contact to webex

UCCE CTI server sends FAILURE_CONF to OPEN_REQ

UCCX sandbox CTI Server connection reset

UCCX integration with Remedy

OAuth Access Tokens are not generated in Power Automate tool

API call to get agent status

FinessecontainerServices.showDialog-Unable to pull selected value

Finesse styles CSS file finextcommonstyles.css

Show value of element CVP VXML

PCCE 12.6 user.microapp.ToExtVXML change Maximum Array Size