Contact Center

With the release of 11.6 UCCE, is the "CTI Server Message Reference Guide (Protocol Version 20)"  the latest and most up to date message guide? If not when is a new guide expected?ThanksMatt

Cisco documentation states "Remote PGs are not supported for single sign-on", I would like to know the specifics of why, is this a Cisco limitation due to some interaction between the agent and the CIM or the remote PG and the core data center or som...

In the following URL:Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 10.0(1) - Cisco Finesse desktop interfac…It indicates that, "The Queue Statistics gadget displays a list of the queues for which you are responsible."...

we are building stats of agent call history from finesse AP, is there a API from finesse which can provide agent call history? if it is not available, i would like to know number of inbound calls per agent (#Sales and #services) based on extended var...

Has anyone seen this error on CVP 10.5 catalina logs:  SEVERE: The web application [/CVP] appears to have started a thread named [SNMPForwarderHBSendThread] but has failed to stop it. This is very likely to create a memory leak.  Feb 06, 2016 8:36:40...

supervisor to have the ability to change the status to not ready - Lunch or meeting or whatever is the relevant status. At the moment they are only able to make the agents status available and not available (ready and not -ready)Anyone can help to ac...

Hi All,We are getting the below error Intermittently  for couple of agents on the finesse agent desktop screen.http status 404 -/desktop/container/j_security_check FinesseAttached the screenshot.Please let me know your thoughts on this issue.

We're currently implementing a new task routing workflow for a customer. During SocialMiner API and Finesse Client testing everything went well regarding rona. But in the ucce call flow we can't check if rona occured.Most customers require to increas...