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I have  cvp 11.0 (patches 11.01.08.24 and 11.01.16.46) and my app summary tables in the reporting server have stopped being populated. Does anyone know why, or how to diagnose/fix that problem?This is for classroom training, so I can (if necessary) u...

I have installed the stock reports for CUIC.  None of them provide the information I'm needing.  I'm looking for a simple report showing the agent status changes and time stamp.  Technically, I just need to see Login, busy, and logout status.  I know...

Hi,Regarding Import API, we have a customer information list where some customers have only 1 phone number and the others have 2 or more phone numbers. The API only accepts for Phone01 through Phone10: digits 0-9, pound sign (#), and asterisk (*). So...

I am trying to build a custom gadget to put Agent back into Ready after Agents applies Wrap-Up Reason to the call.It will be similar to CAD functionality.1. Once call ends, "Apply" button will activate2. Finesse will wait in Wrapping/After Call Work ...

Hi,I have no idea about integration of Nuance with CVP.Could somebody please share any guild lines/docs/blog to follow for integration of Nuance ASR, creating grammar files , using these with form element files etc?I have also tried to download Nuanc...

I want to learn UCCE and am in the process of setting a comprehensive call flow.  Using CVP 11.5, ICM 11.5, VVB 11.5, vCUBE IOX XE 16.3.My goal is to simply play a prompt to the caller and end the call (later I will add logic to route to an agent but...

Perhaps this is a silly question, but I am unable to create any sub directories under the Reports node.  I get an error saying administrators and all users groups cannot create folders.I created sub groups to the all users and administrator but still...

Hello Everyone,I'm very new to the finesse framework and have only gone through a couple of the sample gadgets to understand them, with that being said I'm trying to find the answer to how emails are processed and whether or not the framework has acc...

Hello,In the context Service documentation I came across provided limitation for each POD to 256kas stated in the below documenthttps://developer.cisco.com/dpslate/build/site/context-service/documents/context-service-sdk-guide/index.html#context-se…E...

Hi. How can I archive chat between operator and Customer. I know customer can make save chat, but how operator save converstaion.