We are trying to do context service registration. When I click on register button then it opens a new tab and redirects me to cisco spark login. After login it shows me the following error:
HI,Can somebody help me to know step by step process to implement Agents call back request application?As we have webservice team and they are planning to send me the data on CISCO side, now i want to know how can i deal with that data and how can i ...
Hi,I came across Webservice finesse sample gadget that used cisco API. I am trying to add Basic64 Authorization in mymakeRequest function as it is required by the endpoint that it is trying to execute.Do you have sample codes on to set the Basic64 A...
Refer some discussed UCCE can get The position in queue of the new call will be SkillGroup.<variable>.RouterCallsQNow + 1. But we had used Dynamic Precision Queue in Routing. we tried to use Dynamic Formula following in UCCE Scripting and Media routi...
We have a requirement to send a REST POST message to a backend system, to trigger a post-call survey. We were planning to use a Finesse Workflow for this. It seemed perfect for the job. However we can't seem to add any additional headers using the st...
Hi all,In attempting to build a third party gadget for Cisco Finesse, I have successfully written the XML specification for the gadget and embedded it through the 3rdpartygadget account as specified in the Finesse Web Developer Guide. This gadget nee...
I'm trying to use the build in call studio DB element. When I execute the below query on my db, the ANI does not have single quotes around it. The ANI column in my db table is a varchar.Can someone please let me know what do I need to do in call st...
isthe below error raises two questions:is it possible to delete pods within a production workgroup? if so, how?is it possible to modify the workgroup type from product to lab? if so, how?
type Exception report
message java.lang.Exception: {"errorType...
HiAfter upgrading to CVP 11.0, we started having some problems regarding group elements and SVN version control system. When the developer checks out the code and makes some changes on pages that don't even have group elements, then tries to commit t...
Hi all,I have a query regarding jabberwerx events. I am able to get the notifications from jabberwerx while the user signs in , and changes the states like ready,not-ready and logout.But when I try to make a call, the finese api initiates the call.Bu...
Hi Guys,Playing around with the learningsamplegadget (but get the same behaviour in the embeddedwebapp and screenpop applications.I am trying to load a webpage and pass a variable based on specific UCCX triggers being dialled. Does anyone have any ex...
Hi all, it seems like there is a delay for a custom gadget to get the dialog object and its call variables. For example, on an incoming call, the OOTB call variable window displays immediately. However, it take several seconds for the dialog object t...
Can anyone help me out. I am trying to determine in UCCX reporting when an agent terminates a call verses when a customer terminates a call.We currently use Finesse to answer our calls and CUIPC. The reporting we use is UCCX Cisco Unified Intellige...
Hello,
I'm pretty new on CTI OS development, and i stacked on a problem.
I try to create a monitor program where i can show some statistics about the agent.
So i need a session and an agent object, i tried it, session is connected successfully but ...
