Hi all - Can i Set Agent state as wrap-up during call,so that Agent wrap-up time will start during call in finesse 10.5. in this case wrap code will be empty or any default wrap-up code as constant.RegardsVenkadesh.M
Dear All,Please help me to to pull Individual ASA report for the particular agent for a period of one month. We are using Cisco Unified Intelligence Center Version:10.6(1) build 1 (10_6_1_10000_39) Warm RegardsUday
Hello,Dose anyone know where CUCM stores the registered devices reports, the that you can get from risdb.What I would like to get is a report of registered devices form 1 hours ago, 3 hours ago and so on.How can this information be obtained?Thanks!
Hello, I use Finesse Cisco Finesse 11.5 API . I want to know how can a supervisor get the agent's password or token when he want to change the state(logout, ready,not ready) of an agent?here is a request code for a supervisor logout the agent 713100...
Hello,I'm testing some Finesse code within a Sandbox that plays DTMF tones. I can hear the tone play at the originators end, but not at the destination end, and the same applies when I use the dial pad to enter tones. E.g.Agent001 calls Agent020Agent...
Hi,we are developing a 3rd party Finesse application using Cisco Finesse REST APIs.Considering that this application will run on IIS with reverse proxy configured and probably a load balancer between the web clients and the two IIS servers which is t...
Hi,I have configured Finesse to show the out of the box precision queue live data gadget. However, it does not show the email and chat precision queues. I think this is due to them using non-voice MRDs.Has anybody else noticed this? If so how I chang...
I'm trying to create a button on finesse agent desktop to Pause and Resume media sense recording.I'm up to the point where I need to get a cookie from finesse.In the Finesse Javascript library I can see a getCookie functionI need to get the JSESSIONI...
hello folks, I would like to get some guidance on the below issue i experienced; i was able to find a "temporary" solution / workaround however i'd like to understand how to address correctly. My Environment: Maven: apache-maven-3.5.0Apache: apache-t...
I am using Call Studio 10.5, and in my sample web service call, the response should be like this<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body> <ns2:getPurchaseTrxDetailResponse xmlns:ns2="http://esb.mls.com"...
Hi,I have created a custom report which combines 6 different historical reports, report works fine, data displayed is valid but limits the number of rows to only 3000. As Cisco says for historical report CUIC report is limited to 8000 row but not 300...
Hello All. i'm attempting to update a pod customerId UUID value. in the below example, i get the interesting customer and pod objects, i attempt to update the pod object with the UUID of the customer object, then get the pod object from context servi...
Hello All. following a simple tutorial on testing out some CCS SDK Check SDK version. Directory context-service-sdk-2.0.1 does not exist. i've repeated the process a couple time times to ensure thcontext-service-sample-code/End-To-End_Sample_Code at ...
