Hi, I'm using the CUIC Sample Gadget 11.0.1V1 to display live data Email CSQ and Agent Reports as a tab in Finesse (11.5).The permalink has the escape characters (%amp;) in all the proper places, and requires authentication. The permalink works fi...
Hello folks. I'm experiencing the same issue identified in the following discussion: intelliJ/Maven CS SDK issuei'm following the getting started guidehttps://developer.cisco.com/site/context-service/discover/getting-started/Error:(6, 39) java: packa...
Hi,I am writing an UCCX CTI Application to query CSQ Statistics using CSQID[62].Curently I am recieving a failure_conf with status 93The text found in MIVR logs using Real Time Monitoring Tool is: 11420287: Jun 21 13:06:58.736 IDT %MIVR-ICD_CTI-7-UNK...
HiI have been following the getting started guide to try and register with the context services. Followed all the steps as per the followinghttps://developer.cisco.com/site/context-service/discover/getting-started/I am having issues trying to run the...
The weirdest thing...I did a call studio project a few month ago and I wrote some needed custom elements, everything worked fine at the time.Now, I'm doing another call studio project and I'm trying to write a couple of custom elements and I can't se...
I'm trying to get queue events using the All Events service, basically to get calls in queue and time in queue for a real time display. I've set the flags for the queue events in my login. I tested my code against a lab UCCX setup and it works fine. ...
Anytime an agent logs in, the Call variables do not populate on their first call until it is answered. Any calls after that, the variables will show up when the agent extension is ringingOn a side note, Call Header Layout is used for both inbound and...
why the agents can not see the body of "callcontrol.jsp" gadget, and can only see the Call Header Layout- the gray panel in the Finesse when the agent got a call. They can not see the variable values set in the Call Body Left-Hand Column Layout or C...
I'm trying to create a Finesse gadget that takes the Cisco Jabber UI Demo application (see link below), but am having real problems with the jabberwerx.js file when the gadget loads.Cisco DevNet: SDK Web SDK - IM and Presence How To - Use Jabber IM U...
Hi,What's the best way for a gadget to determine whether it's configured at the Page level (i.e. like the Call Control Toolbar) or under a specific Tab. I'd like to make the gadget behave/appear differently between the two scenarios. Especially the r...
Hi, I use Finesse Cisco Finesse 11.5 API for my website, when I use xmpp to connect finesse, I can get the message of stanza from xmpp. But the problem is when I refresh the webpage, I have to connect again the xmpp, and then I will get twice the sam...
Hello everybody,I have to upgrade Cisco UCCE infrastructure from 9.0 to 11.5. I know that I have to install some intermediate vesions. Btw, I'm worried about CUIC and many custom report I have built during years. In the CUIC installation guide FAQ, i...
When using a CVP Call Studio application with the 'Record' or 'Record with confirm' I get a bad fetch error.This only occurs if I am using alaw and not ulaw.CVP version: CVP11.5(1) ES=8 Build=75I can confirm that if a convert all audio to ulaw and ch...
Are Finesse COP files cumulative? The Read me does not state they are, but I assume that they are.But is that assumption correct?e.g. if you install Finesse 11.5 COP3 does it contain the fixes that were in 11.5 COP2?Gerry
