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Are Finesse COP files cumulative? The Read me does not state they are, but I assume that they are.But is that assumption correct?e.g. if you install Finesse 11.5 COP3 does it contain the fixes that were in 11.5 COP2?Gerry

Hello, I use Finesse Cisco Finesse 11.5 RESTAPI for my website,  I want to know if a user is logged and  how to let the user log out automatically after the web page is closed for 30 minutes.Thank you very much.

Hi,I'm wanting to edit the Desktop Layout XML so that I have one gadget occupying about 30% of the left side of the page and have other gadgets occupying the remaining space on the right - possibly stacked vertically.I'm using the <columns><column>.....

I am trying to download information on skill groups and I want to include the DNIS number for the ROUTE_POINT of each skill group. I don't see any way to associate the ROUTE_POINT DNIS number from the CONFIG_DEVICE_EVENT to a skill group from a CONFI...

Hi,Is there any way that we can mute the phone using CTIOS API ?Thanks

I am customizing CTIOS for one our prestigious client, we are in process of implementing Cisco Dialer for the client and as per the request i am customizing CTIOS, i have done most of the customization requested by client expect the phone number edit...

I'm trying to upgrade a third-party gadget from 10.6 to 11.5 and having some issues with the state button drawing too much attention to itself.I found this in Header.js which wasn't in the the 10.6 version and it seems to give me problems when I tryi...

We have external vxml script 2.0 compliant. We need to import this into our CVP Call Studio. Can we do that if yes then how ? Looking forward to any help.

Hi,I am trying to modify the sample Task Routing Management Gadget to display a list of wrap up codes. I managed to extract and display the wrap up codes/labels. However, I do not know where I can update the selected wrap up code. Task Routing (as pe...