Hi All, I have written a custom action element, in which it calls a webservices. When the call hits this custom action element, I observed that this element executes multiple times. Please refer below activity logs for my application.10.3.22.56...
Hi All, I have written a custom action element, in which it calls a webservices. When the call hits this custom action element, I observed that this element executes multiple times. Please refer below activity logs for my application.10.3.22.56...
Encountered a Bizarre IssueVersion info:Internet Explorer 11.xFinesse 10.5 (es8)CUIC 10.5UCCE 9.0.4When Logging into Finesse using IE 11, CUIC Permalink "gadgets" appear in "White" Blank screens... You have to right click on white area of the gadget ...
reponse 503 forwarding failure when use firefox poster to put the reques, my finesse is with UCCX 11.0 .and I use url https://uccx11.sdhcloud.com:8445/finesse/api/User/1002cann't login either, what's the problem?hat's the problem?
my finesse is with uccx 11.0, and when i use ie to open the url: https://uccx11.sdhcloud.com:8445/desktop/ , i can login ,but when i use NonGadgetSample-Finesse-11.0.1 to login the agent ,it cann't work , the problem is as follow picture, what's ...
Hi,Anyone knows where finesse stores the configuration data, for example i am looking to find the wrapup code storage in the system.I dont see any informix database table with that description, please let me know where do i get it to do a bilk operat...
HelloI was going through finesse web-services documentation, I read following:Finesse does not support blind transfer or blind conference through the API or desktop.But finesse do support Single Step Call Transfer.What is the difference between Singl...
Hello,I have a client that is upgrading to CCX 11.5 and thus moving from the thick supervisor desktop to the finesse client. As I understand it, and from a bit of poking around, the finesse client does NOT have the same live reports available out of...
Hello TeamOur developers would like to gain access to the source files/directories from the Finesse Admin server as per the screen print below. <gadget>/desktop/gadgets/CallControl.jsp</gadget><gadget>/3rdpartygadget/files/gadgets/IDandV/IDandV.xml<...
Has anyone else had issues overriding the _dnis and _ani session variables in cvp 11.5? We're prepping for upgrade from 10.5 to 11.5 and noticed that when we try to override "_dnis" or "_ani" in the ToExtVXML array variable, its not working. The IC...
Hello, The main objective here is to pass Data along in the Body of an HTTP request to a SOAP service to communicate with Mainframe for a Screen Emulator Pop. If I use a tag like this within the snippet of code outlined below <q0:agent_id>${callVar...
Any idea why this isn't working?https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/User/jdickinsontrying this with postman and response is 415.. <div id="content"> <div id="content-header">HTTP Status 415 - Unsupported Media...
Hi,we have a issue in our environment where in finesse servers are gradually slowing down and causing latency in responding to requests and we found out that this is due to the network transfers that the agents are initiating, so we want to know if f...
I have a customer where the agents are requesting a "CLOCK" (analog / digital) of the current system time to be displayed at all times in the Agents Finesse Desktop. Anyone doing something like or know where to start?
Through my web app, I have access to all the rest api functions.I did not see one for placing a call. I can get a list of numbers from our database and display them through the web app.What is the best workflow for communicating or placing a call?Sh...
Hi Currently whenever agent or customer disconnect call, we did observed call is disconnected by Agent from Jabber response. How can we identify who is disconnected call in Finesse 11.5?RegardsPurna
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