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Intro to Ansible

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Resolved! MAKE_PREDICTIVE_CALL_REQ

Hi, anybody knows how to use MAKE_PREDICTIVE_CALL_REQ? The intention is to make an outbound call and obtain call clasification information, using CTI protocol. I have UCCE and UCM.In particular:a) what should I use for OriginatingDeviceID?  b) which ...

mindurain by • Level 1
  • 842 Views
  • 3 replies
  • 0 Helpful votes

unable to read response header "Location" while creating a task using Task Routing API 11.5 PCCE

I am trying to create a task using https://developer.cisco.com/site/task-routing/docs/apis/create-tasks/.I am using Cisco SandBox. It creates task properly. Shows the response header in browserwhen tries to access from JS code, it returns null agains...

Resolved! How to Update Wrap Up Data

Hi I have business scenario whenever incoming call comes to agent and customer is not talking, we would like to update wrapupdata column in HDS DB server for reporting purpose. i am trying with below options and getting error message, can one of you ...

plukka by • Level 1
  • 495 Views
  • 2 replies
  • 0 Helpful votes

Resolved! CallOut gadget

So I am attempting to add data to the call out gadget, i.e.:    callvars["callVariable1"] = loanid;            callvars["callVariable2"] = document.getElementById("userPhone").value;            callvars.BAAccountNumber = loanid;            callvars.u...

jdickinson by • Level 5
  • 1520 Views
  • 20 replies
  • 0 Helpful votes

Resolved! UCCE Finesse Agent personal stats

Hi All,In UCCE environment I am trying to replicate the Agent stats from CAD to Finesse.Below show the CAD Agent stats which are the agent personal stats and no other agent stats, this is what I am trying replicate.I can create the real time custom r...

Screen pop Gadget Finesse 11.5 Chrome

Hi,The customer is trying to using the sample screenpop gadget with Finesse 11.5.finesse-sample-code/ScreenPopSampleGadget at master · CiscoDevNet/finesse-sample-code · GitHubIt works OK with IE but not in Chrome, could there be an incompatibility wi...

Resolved! Finesse Agent login Customization

Hi,I have a requirement where we are migrating current CTIOS desktop to Finesse.One of the current functionality within CTIOS Desktop  is that When agent hits login Icon, CTIOS retrieves the agent's  Windows user name and uses it as finesse user name...

sathesujit by • Level 1
  • 3805 Views
  • 16 replies
  • 1 Helpful votes

ivr data contactcalldetail

When  the customer calls in, a session is started.enters a id in our IVR, If the customer doesn't do anything but hang up, what happens.It seems we have 50% of calls inbound that are like this, is it normal?

Resolved! POC on Finesse server

Hi,Currently we are using CTIOS and in near future we are planning to migrate to Finesse server. Before the migration starts we wanted to build a sample application around the finesse APIs for feasibility study. Is it possible to spin up a local fine...

How to implement ECE CHAT

I want to implement eGain ECE CHAT & Email featues in Custom Agent Desktop(  Finesse UCCE 11.5)Our custom Agent Desktop is developed in .Net (C#) using Finesse REST APIs. I am able to login into finesse through.We have added ECE chat and Email gadget...

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