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Hi experts,I am trying to connect to UCCE finesse 11.5 to subscribe for XMPP notifications. ConnectionConfiguration config = new ConnectionConfiguration(server, port, ""); connection = new XMPPConnection(config); connection.connect(); SASLAuthenticat...

Hello,Does DevNet provide tech support for the Context Service SDK by way of purchasing support tickets? I do not see the Context Service SDK under the "Supported Technologies Page":https://developer.cisco.com/site/global/region-api-support/global/Co...

Using Chrome Postman to test the Finesse REST API.I ran a GET command to retrieve the list of available NOT-READY reason codes for the agent and received the following response.http://my.finesse.server/finesse/api/User/cons8510/ReasonCodes?category=N...

Hi,We have CUIC that came with UCCX, CUIC standardThe inbound report "Abandoned Call Detail Activity Report" gives us the abandoned calls.Customer has two teams and the supervisors are only interested to see the abandoned calls from their own teamSee...

Hello,Within Finesse I would like to create a new field which enables our booking agents add a booking reference code to the details of a call.  This could be on the call wrap up or in a 'Widget/Gadget'.  Is this possible? The Finesse API only seems ...

Dear, I have developed a custom gadget for call transfer and wrapup. I have deployed that gadget via third party gadget on UCCX and facing some issues. I am using call start handler to show the gadget on call landing and push the wrapup code on call ...

I see that finesse.js has a value for firstName and lastName but I didn't see userID or userName.How would I get the logged in username for the purpose of populating a 3rd party embedded app?Joe

We are using Call studio 10.5, my colleague change his wsdl to https, for example, https://domainname.company.com:8444/project/generic?wsdl.The old way I called the mule is, save the wsdl from ip address, and load the file into Web Service element, p...