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HiHow do you separate values entered into the "is in list" value field in Finesse administration, Workflows, when defining when to activate a workflow?ex.If any condition are met"Callvariable10" "is in list" "aaaa or bbbb or cccc" ? Is it comma, plus...

Hey!At work, I need to build a solution that will use Finesse API. In the specifications, the client put two different buttons: A "HOLD" button to put the call on... "HOLD", and a "MUTE" button to mute the agent.To me, this is totally redundant, but ...

I have written a simple gadget to display Marquee text when making an outbound call. It is working fine except that the gadget does not clear itself after the call ends. I added the handler for the end dialog event but it still does not clear.What am...

I integrated the MediaSense AgentInfo Gadget into Finesse on UCCX and I can see that the agent state information is being passed from the Finesse gadget to Mediasense by looking at the MediaSense API logs on the MediaSense server.  However, none of t...

Recently moved from CAD to Finesse.  Running UCCE 10.5....Users figured they were having issues when logged out after 2 hours.we do have some users that are in ready for 2 hours or more.anay way to workaround this?ANy related input would be appreciat...

Hello,Do you know if I can trigger a popup on Cisco Finesse through Workflow on incoming email and chat ? (Working on UCCE + ECE 11.5)From my understanding, I have to use Finesse API to get events and trigger an action on incoming Chat or Mail.Thanks...

Need to  know all possible values for the below fields :1. amdTreatmentMode2. campaignPurposeType3. rescheduleCallbackMode

what's the best way to test the screen pop gadget on the sandbox.I have an agent 002 logged into the system. is there a simulated call function I can use. Or do I have to setup a new  computer on the same network?thanks,Joe