Contact Center

Hi,Using Finesse 10.5.1 on HCS/UCCE platform. I've configured a Workflow to invoke a HTTP method when action of "When a Call ends" which works in basic form.It doesn't work when I receive a CONSULT call from another agent which is answered by me and ...

hi,We develpe Softphone in Dot.net 4.5 base on finesse API.After installing Microsoft Security update (https://technet.microsoft.com/library/security/ms16-065) in agents pc's(win 7 32 and 64 bit) agents fails to complete login to finesse.Does anyone ...

The Majority of Reservation Preview calls  (CallType 27) contain the Call Data in the BEGIN_CALL_EVENT.But a small percentage of these calls contain no Call data in the CALL_CREATED / Begin Call Event.We have to process and wait for a number of Call_...

Hi,I hope someone can help us.We implemented Cisco PCCE 10.5, which is integrated with a third party application thanks to web services. These web services use Finesse APIs in order to make the necessary changes in Contact Center, like LOGIN and LOGO...

CASE #: 681413648 Issue:We configured a reply template using HTTPS. Upon clicking "reply"button, CSM shows error: "The custom reply template is not available".By monitoring of the underlying web traffic, we find CSM responded with an "javax.net.ssl.S...

I am running a trial version of CUIC 10.5 off of UCCE 9.1, I have imported all of the stock templates available on cisco downloads, however no matter what report I run , the result is always zero records returned. I am sure there is something I am m...

In the attached file is the custom java class I created. When I debug my code, I got following prompt: Connecting... Prompt: enter date Input: 19900231 Recognition: '19900231' Prompt: enter date Input: 1990020 Recognition: '<nomatch>' Prompt: no matc...

Hello,We integrated with Cisco Finesse as a non gadget using XMPP. We have a bank on 10.6 (1) and at this bank the ANI doesn't always come across when the switch board transfers the call. Other banks are working fine with the integration.Is anyone aw...