Contact Center

Getting unreliable, poor performance and request timeouts since update to 2.0.2-10359 happened today.   Are there known issues right now?

hi,As Finesse Desktop uses dialog.getMediaProperties() to retrieve call variables when there is a new dialog, I am wondering how should I handle a situation when agent "accidentally" closes his Finesse browser window or when browser "crashes", and he...

UCCX Finesse 10.6.1 Screenpop partial webpage when call answered in separate tabScreenpop works fine when agent answers call in "Screenpop Tab" but when the call is answered in any other tab and then the "Screenpop Tab" is selected the orientation of...

We have hit a little bit of an issue. I’m not sure if it’s a Cisco issue/bug but some browsers are having an issue in web chat. Clicking on return puts in a line break rather than sending response. Instead it makes a line break and you are not able t...

Hi folks,Am having 1 requirement as below.I have UCCE 11 lab running with SIP Dialer. Dialer Import rule consists of 4 columns out of which 1 is Custom made named "LeadID" which always remains unique. Now I want to display LeadID on Finesse Agent Des...

We have hit a little bit of an issue. I’m not sure if it’s a Cisco issue/bug but some browsers are having an issue in web chat. Clicking on return puts in a line break rather than sending response. Instead it makes a line break and you are not able t...

Hi Experts,As part of a customer POC, we are trying to make use of UCCX Finesse REST API to utilize certain functions available with Finesse. We tried connecting to the Web Service with an Application User ID created inside CUCM. We are not able to c...

Hi All,I'm preparing the Social Miner(11) for Web Chat, I generated the chat code from UCCX(11), and I need to add somethings at the code.I'm adding the new logo to our intranet web server, and update the code for chat as below, It’s working.<input t...

Hi.  We have created a gadget to display our wallboards, however, the styles are not rendering correctly in IE compatibility mode.  We attempted to add an X-UA-Compatible meta tag on the gadget container to force the page to display in IE9 document m...

Hello,I was wondering if it possible to get the skill group name for which the call arrieved to the Finesse desktop. I am using Cisco Finesse v10.6(1).BR,Anton

Hello,We are building a Server application that will connect to the Finesse Server and receive notifications about various agents in a team like agent state changes like ready, not ready and also receive call notifications like call answered, call hu...

Hi All,In CAD and CSD we have chat functionality, where supervisor or agent can initial chat with anyone in the team but in Finesse out of box I do not find this functionality. As Cisco document says Supervisor can chat with agent.http://www.cisco.co...