Contact Center

Hi, all.I am trying to use NonGadget 10.5(1) sample with UCCX lab.Non gadget sample there is located on local web-server. I tried to do this from 10.10.20.120 - with the same result.When I am trying to sign in - I get an error in response:XMLHttpRequ...

How can I create a gadget like the supervisor Team Summary but only show agents for a particular team? I copied the stock report using CUIC but I can't see how to filter it. I went to Edit Default Filter and looked around in Basic and Advanced but I ...

I have a Gadget with three principal activities:1) show two buttons during the wrap up time.2) write a value in a ecc variable.3) callback to the customer  if the call was dropped during the conversation clicking on the button during the wrap up time...

Contact center supervisor wants to look at agent call logs. I can't see how to do this using Finesse:Screenshot of old CAD "Agent Log" screen

I am failing to make the CUIC Finesse gadget work in UCCX instead of UCCE. The install docs say to use<gadget>http://localhost/3rdpartygadget/files/CUIC.xml</gadget>but in UCCX you *must* use either<gadget>http://localhost:8082/3rdpartygadget/files/C...

Where I can find the XSD for XMMP message fired by Finesse. I want to parse these XMPP messages in Java.

I'm having issues installing Finesse gadgets on UCCX 10.6.1. I get the error:The error I get is "There were issues rendering this gadget.Unable to retrieve spec for http://10.10.203.19/3rdpartygadget/files/EmbeddedSFDC/EmbeddedSFDC.xml. HTTP error 40...

Hi,Is it possible to have CTIOS Supervisor Desktop (CSD) connected to CTIOS server in “monitor mode” of CTIOS  and eliminate the need of phone (Instrument ID) for supervisor to login. If yes, then any reference for Supervisor desktop CTIOS Toolkit cu...

Hi,To capture the values that a caller has input into IVR  (e.g. Caller gets a prompt to enter their customer ID)  previously on the Cisco Express API we were using a field on events CallerEnteredDigits that appeared to have caputured this data.On CT...

Hi,We are now looking at ensuring our 3rd party Finesse application handles HA fail-over scenarios correctly.  As I understand Finesse works similarly to CTIOS where there is a primary server and a secondary server.  The secondary server is there to ...

In finesse, can i give an existing Supervisor on a team permission to assign an agent on the same team to the supervisor role, as needed? Basically if she is out, she wants to make one of the staff a supervisor to cover for her.  We do not want to co...