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In our organization we are trying to make available some administrator gadgets to the client (most team management gadgets).We don't want to share with them an administrator account since there are some other admin options we don't want to be exposed...

I notice (see attached), that PCCE 11 includes configuration for CVP trunk ID in ICM for 100, 200 and 300.I understand what the Peripheral ID 100 and 200 are for.Anyone know what, why and when Peripheral ID 300 is used?I don't see it in any of the CV...

Hello,         Is there a Java Libraries that supports GED-188 Protocol to integrate with CTIServer to get events for all agent activities?.  If so, can you please let us know what is the process to procure it?.Regards,Ram.

Hello ,I have tried to call the external public API for testing from the gadget which runs within Finesse Server.But it is not working due to cross domain policy .Is Finesse allows to call external API hosted in different servers ?Below is the code i...

Hi !how can I extract user login ID and add it to the XML file in this function : <script type="text/javascript">                 // initialize the gadget running the init handler defined in EmbeddedWebApp.js                 gadgets.HubSettings.onCo...

I noticed when creating new Studio apps that the "purge" xml tags are now already populated at 100 days but I also noticed a new parameter that is causing me some pain...What is this one in bold below?  purge><file_count greater_than="100"/></purge><...

I have created a new test app ‘FaisalTest’. In it the caller enters a dnis and the DB dip is made using the entered digits.. if a 6 digit number like 444444 is entered everything succeeds.   But if I enter a longer number string >=8 digits, the app b...

Hi ,I have a customer upgrading from CAD to Finesse and they are using Agent Emails in CAD and they want to use the same functionality  in Finesse however in the Social Miner gadget I don't have an option to forward the email as I cannot edit the To ...

Hallo,I have developed a simple gadget into finesse 11 on UCCX, which use UCCX admin api to manage skill assignment on resources.I used gadget.io.makerequest and successfully made a GET request to UCCX and successfully received data in XML format for...

We are writing an application against the finesse API and would like to test it against a UCCE environment.  We were hoping to utilize the sandbox system that Cisco has in place, but the UCCE environment is unavailable.  Does anyone know of a cloud U...

Hello,This is pictured in the Social Miner documentation as the CCE script you need to make the Callback functionality work. We can't find anything that explains what the "VoiceCallback" Script node is or how to configure it.Has anybody configured th...