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HelloIn UCCX 10.5, i'm asking about the way to develop a gadget for finesse that could interact with an external Database, to retrieve data, such client name and client call back number. These informations should appear in agent desktop at the login,...

I am attempting to update a custom variable field (specifically, callVariable1) from an external CRM system.This works if I authenticate as the Agent's username/password, but fails if I attempt to use a service/Administrator account -- the failure sc...

Have an app that was built in Call Studio 9 with a couple custom elements. We are upgrading from UCCE/CVP 9 to 11 and we are importing all the apps into Call Studio 11 and validating before re-deploying. One error I can't seem to figure out is an err...

Hi !I am trying to change agent state using REST API. I am using C# as a programming language.here is the code that I wrote :ServicePointManager.ServerCertificateValidationCallback = new System.Net.Security.RemoteCertificateValidationCallback(AcceptA...

Hi !I am using Finesse API to change agent state, I facing error when try to change agent state to NOT_READY : <ApiErrors>   <ApiError>     <ErrorType>Parameter Missing</ErrorType>     <ErrorData>finesse.api.reasoncode.require_reasoncode</ErrorData>...

Hello All,We have very long list of Not-Ready reason codes, and the agents have to scroll down when they click on "Not-Ready" to select the correct reason code.  Current finesse only shows around 10, and if we have more than that we have to scroll do...

Is there any way to launch a windows application via Finesse? I'm looking to run a DOS command line on the agent's computer when a call comes in to start up another application and pass it a few of the enterprise parameters.

In Studio 10.5 or 11.0, is there (yet) a VoiceXML event I can specify that will catch ALL possible VoiceXML events that can occur?I can catch all java exceptions by specifying: java.lang.Exception And if I wrote my own VXML without Studio, I could ca...

Hello    We are interested in developing and deploying a static VXML page to use for testing.   Once the static page is deployed we would like to edit the page using a standard editor, and have the updates active for subsequent calls.  The page will ...

Heya,I´m currently writing a report definition which shows every event that occurs on Agent level.However - the query below returns multiple rows with the exact same time stamp.Anyone who know how to reduce this to one row per time stamp?SELECT CONVE...