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Hi All,Can somebody please enlighten me on how I will get the total calls offered per agent per day using the Termination Call Detail Table. I was able to use the Variable1 as Line then look for the concerned variable. The result however is always di...

Hi all,We're running CCX 10.6 and have multiple triggers assigned to an application which routes callers to different CSQs based on caller entered data.  For example, the application script accepts calls for three languages (English, German, Russian)...

Hi I am trying to create a new report similar to the stock Agent Call Summary Report.Rather than reinvent the wheel we would like to reuse the SQL code in the  sp_agent_summary stored procedure. But we can't see this in the informix database.Can some...

Can someone help me out with the  VoiceXML Parameters that can be configured in the CVP studio ?

https://context-service-downloads.rciad.ciscoccservice.com/doc/latest/javadocs/ is giving a 404

Hi Team,I have got a sample gadget to StartRecording with Finesse.  But my requirement is to stop recording for any specific call on PCCE 9.1.  However I am not getting any details about this for version 9 but is there for 10.5.  I believe Cisco shou...

Hello,I'm looking for a way using the REST API in a UCCX script to find out what Team an agent is assigned to. Does anyone know if this is possible? If so, could someone please provide sample configuration that could be used to capture this? Thank yo...

We are upgrading from CVP 9.0 to 10.5. After upgrading to Studio 10.5, I noticed all of the project tabs are labeled 'app.callflow'. Previously, the tabs were labeled with the project name, making it easy to keep organized. Now, if an engineer has mu...

Hi,Does finesse have an api that reconnects a call/dialog? some thing similar to the reconnect call in the .net Cil.ThanksAziz.