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hi there,We have encountered some issues after cut-over for our customer.They have UCCE, CVP v10.5, SIP Proxy server and have done integration with OBS, their Oracle middle framework with their Back-end Host.1) They have done a Custom Decision Elemen...

We are using Cisco Transfer element for making an outbound call to connect the caller to the desired destination. We are using consult transfer feature of Finesse to put the original caller on hold and involve VXML application to initiate a call. Onc...

After installing CallStudio 10.5, I don't see the SAB.zip. We use this to automate build and deploy CVP application on Jenkins. Does anyone else have this problem?Mohan

CVP Version is 10.5Nuance TTS and ASR are the latest stuff, can't recall exactly what version, but "new stuff", and ASR is not the issue here.My issue is ASR timing out waiting for input before my TTS audio can finish playback.My application calls an...

Currently our media files are set to the default "app". in the ICM script I am specifying what .wav file I need on the media server by using "FOLDERNAME/prompt01.wav".  What I would like to do is define this in the script on ICM. This way I only need...

Hello,I am trying out the Courtesy Callback example and am running into an issue when trying to pass data back from the BilllingQueue to the CallbackEntry 'Queue' app.In my BillingQueue app, I am setting the CVP Subdialog Return_01 element to:     Ex...

We have personal data being passed into the VXML application and do not want it printed in the activity logs.   The data is being shown in the start,parameter lines of the log.    When I adjust the ActivityLogConfig file to prohibit this data from be...

Hi,I got error while accessing an audio URL, throwing an error.badfetch. But the prompt is available at the particular URL.Here is the java code i used in dynamic voice element.import java.io.BufferedReader;import java.io.IOException;import java.io.I...

Does anyone know if it is possible Translation route from one set of CVP Servers to another set of CVP Servers that are connected to the same ICM with different PGs? Basically our setup has two separate sets of CVP Call Servers (used for difference b...

Hello,I have created a Web Service element, successfully loaded a WSDL and configured the request and response. When I run the applicationthe Web Service call reaches the web server, is correctly processed and the web server responds. The Web Service...

HiI need to develop a server to server solution that monitors agent for state changes. I understand that I need to do a subscribe request for every agent I'm interested in and I understand the data format that is returned. And based on the protocol m...