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Hi,I am doing a finesse gadget, for which I required to send Message packets over BOSH. So Could anyone provide me on how do I get the BOSH events of Finesse in my gadget. Note: I know how to capture User and Dialog events. I am trying to send a mess...

Should this functionality be working for the UCCE API? According to the UCCE API guide this should be available but we are having no luck. We are able to add PQ attributes with no issue. We were under the impression that the v10 API would support res...

Hi Team,In finesse can we get default browser setting of windows machine, can we invoke external browser using default browser in finesse work flow.Regards,Venkadesh.M

Should users of the same group be able to create a report and have that report be viewable/visible by other users... essentially sharing the report. I am using 10.5 and have noticed that when a user other than an administrator cannot create a report ...

Hello, I have uccx 10.5 with finesse and I when finesse is launched it opens up Google Chrome which is fine but when a screen pop happens the screen pop opens up with Internet Explorer and we are trying to figure out how to accomplish that. Has any o...

Hi,I get following error while login in cisco finesse nonsample gadgetjabberwerx.js:744 acknowledged rid 2130667326 outside accepted window (2130667327..2130667328)!

Hi,I have an error Invalid SID error when I refresh page in  nonsample gadget.error in javascript console POST http://<FQDN>/http-bind  error "Invalid SID"

Hi,I have developed agent desktop application based on CTIOS API.Some times when i am changing state, i start getting this error message: E_CTIOS_SERVICE_SEND_MESSAGE_FAILED. Afterwards Agent is not able to change state or even logout.I checked my co...

Hi All,Does anyone know how to route calls after an agent hangs up to a post call survey in ICM in PCCE?Thanks!