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I have created a report which I have just imported into a customer site This is the Substring i have created to separate out data that is being shown in the Variables within the Termination Call Detail reportTCD.Variable2 as MIDandStatus,TCD.Variable...

Dear members,I noticed some badfetch errors in one of the deployed vxml applications logs. After doing some research, I realized that these errors can be handled by using HotEvent nodes in Call Studio but I haven't come across any threads that shows ...

Hi, I have 2 agents with same configuration (roles, team, skills,....). When using API for queues for specific agent {server}/finesse/api/User/{id}/Queues it work only for one of them. The second gets empty list: <Queues/>. But in cisco finesse app o...

Hello,In one of the threads I got to know that by using gadgets.io.makeRequest I should be able make a HTTP GET request to Finesse REST end point with out explicitly setting up a proxy, but I am not sure about which library or package that I should d...

Has anyone built a gadget for finesse using a signed request? Can anyone provide an example of XML configuration and gadget config. It looks like you only configure the parameter as shown below. I'm not sure what process is signing the request or how...

Hi Team,I am trying to use a Screen Pop Sample gadget from the DevNet Sample Gadget list. I am using this with UCCX 11. The gadget loads fine to the Finesse Layout. I am using a Custom Call Variable which acts as my string to be searched in the pop u...

How to use finesse javascript library in nongadget samples?I want to integrate finesse in crm. without using gadgets.How to do it with finesse javascript library?

how to init finesse.restservices classes ?

how to provide value in config.pubsubDomain? in finesse api library

I am trying to pull a list of agents that are part of a team. Using the Finesse API I am able to pull a list of teams the current supervisor supervises with: var teams = user.getSupervisedTeams(); This returns an array of objects containing the team ...

Can anyone explain how to get the CAD Agent Call Log Display to display in Finesse 10.6(1) as a gadget?  We are using UCCX 10.6.1.11001-31.  I have tried copying the HTML and the XML link into finesse desktop layout but I get an error message "There ...