Contact Center

hi,I have a query to record customer complaint am using recording element with default configuration but its not working can somebody share a sample application.Regards,

Hi All,I am attempting to modify  an existing Java class in an existing call studio project.  The changes have been quite simple but I am struggling to re-compile so I can create a new java class.The steps I have taken areDecompiled existing classMad...

I am migrating from cvp 9 to cvp 10.5. I've exported and imported 3 applications from call studio 9 to call studio 10.5. I then deployed these to cvp 10.5 without issue.On the 4th application, I get an error when trying to run the deployApp.bat file....

Hello, we are missing authorization information coming from gadget prefs. Finesse Web Services Guide (for finesse 11) states following.Required Module pref Features:• <Requirefeature="pubsub-2"/>: This feature is required for the gadget to load in th...

Hello,I am developing applet based agent desktop application using Java CIL. I have one query related consult call.In case of consult call transfer, I would like to know which call leg is cleared either consult call or customer call which is held in ...

Hello,Is there a way to make a 3rd party gadget available just for a certain team for example? How can I do this?Tried changing the Finesse Layout XML, adding conditionals, but they seem to not be supported.Andrei

Hello,Just a Finesse newbie trying to implement this in my mixed mode UCCX.Is there a way to make installed 3rd-party gadgets available just for a specific Team?From what I've tried, conditionals don't work in the Finesse Layout XML. Something like e...

Hi   was going through the document for Social Miner API 10.6 https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs   Is it possible to customize the look and feel for the customers, by using the API described for the ...

We are working  on Finesse ccx 10.6 . We need to upload our custom gadgets. There are already few built-in gadgets which we want to remove. We have deleted the gadget tab inside the Desktop layout , but still the built-in gadget didn't disable, thoug...

Hi All,we are testing Courtesy call back feature in UCCE 10.5 plateform and as per cisco CCB document we deployed 5 applications (BillingQueue,CallbackEngine,CallbackEntry,CallbackQueue,CallbackWait) from operations console machine.Before deployment ...

Hi,is it possible to do something like this with finesse 10.5.1? In the desktop layout, add the gadget to a team with an argument like this :                <gadgets>                    <gadget>http://finesse/3rdpartygadget/files/TestGadget/TestGadge...