Contact Center

Hi .I'm using a SIP Dailler and am experiencing an issue in Preview and Predictive modes where I receive the Reservation call, but when I accept the Customer Preview Call there is an inbound call event (CallType 6) and then an update call event to up...

These may be questions more appropriate for an architect forum. I'd like to understand the Cisco Context Service deployment topology and management functions: the components necessary to deploy a CS SDK-enabled application in the trusted zone of a cl...

Hello,We have a client that's inquiring why calls conferenced using CTIOS Desktop doesn't support Party Exit and Entrance tones.  If a call was conferenced using the Cisco IP Phone, the tones work.Thanks!Vincent

i am working on a web app based on finesse non-gadget sample, currently we find the bosh connection sometimes disconnected, the error messages is that "Invalid Session Id".hopefully you can provide some clue about this error, thanks a lot.ewindgat dl...

Hi,I am trying to develop an app that gets data and edit in ICM , through application gateway using GED-145 protocol, but i didn't find in the website a documnt that really explain how to reach for example campaign, skillgroup etc .So i'm lost , and ...

I am new to developing Finesse Gadgets, and have run across a problem.  Whenever I write some code that causes a problem, even just modifying an example gadget, the gadget will simply fail to load in Finesse.  I am using the nocache option, and have ...

Currently I'm trying to build a bridge mode app that will both capture AGENT_STATE_EVENT and allow a controller to perform a QUERY_AGENT_STATE_REQ.  At this point it seems to succesfully open the session, but I only get this privilege violation when ...

Hello,We are trying to send some vendor specific parameters to Sestek Recognizer server via CVP 10.5. We are adding those vendor specific parameters to form element on Call Studio and try to send them via MRCP v2 protocol. We couldn’t see the paramet...

I have been working with ResultSetList for several years and just today I find myself in the position of having to troubleshoot column names. First, I feel like I'm lucky for having today be the first time after so long.I know I can just use int valu...