Hi,Want to access call variable value in finesse through non-gadget. Please help in getting, so that same can be used to retrieve the call information.Regards,Ajay Jha
Hello team,this issue has been already discussed in this forum as the subject: Voice Browser machine information 23-04-2004 06:17:34 PM and was replied by "joe".I need to open the same topic again. The answer in forum is correct though it doesn't so...
Hi,We had our CRM which used Cisco OCX to communicate with Cisco dialer (CTIOS). As we come to know cisco OCX has been changes to finesse, we need the same to be used in our web page in place of ocx to communicate with cisco dialer. I am new to fines...
In CUIC we can only get up to 8000 lines of information when running our agent detail state report. We are hoping to run the Agent State Detail Report with a SQL statement. The SQL information we get from CUIC is: {call sp_agent_state_detail('2015-...
Hi all,I'm having a report which need serious improvements as its taking such a long time to run.I believe that the reason of this is because I need to calculate how many calls we have coded with a wrapup code, divided by how many calls we have (both...
Hi!I am recently install ScreenPop gadget. Everything looks fine: I have some stuff in CallVariable1 and also can see "Screen Pop Goes here" message. But nothing happens when a call comes. Only "Screen Pop Goes here" sign.I'm newbie in Finnese, any h...
Guys,CVP Version :- CISCO Customer Voice Portal (CVP), Version 8.5I am trying to implement "On Error Notification" but getting below error in C:\Cisco\CVP\VXMLServer\logs\GlobalErrorLoggerConfigured same in Global_Config.xml under C:\Cisco\CVP\VXML...
Hi All,
The latest version of Finesse Script Library available for download is FinesseJavaScriptLibrary-10.5.1.zip
Finesse Web Services Developer Guide Suggests using the JavaScript library that came with the release of finesse that is in use
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Hi guys, we are trying to incorporate external web application into cisco finesse desktop by implementing simple gadget with “iframe”. However “iframe” remains blank (source is not rendered, just empty body, see attachment). Does anyone have an idea...
Can we alternate between the caller and conference party, once all parties are in conference.Below is the scenario1. Place call to agent2. Agent initiates a conference to another number 3. Agent now wants to speak with original caller without the ...
Hi Lender,I have embedded the "Salesforce dot com (SFDC) Sample Gadget 10.0.1" gadget in to finesse. Can you please suggest us, that how can we pass the ANI received in Finesse to Sales force screen pop page.Thanks,Daniel Inbaraj J.
Is it possible to use session variables and their values in CVP CUIC reporting. (Call Detail Report) ?Basically my requirement is to set some session vars and add it to activity log and then have the CUIC report app read the data from activity log fo...
Hello Everyone, I have started working on Agent Request API's. But i am still confuse what is this. I have studied few books and watch videos, but still i didn't get the exact idea. Are they part of social minor, or can we use them independently, i c...
HelloI would like to know if there are APIs available in IPCC Enterprise 9.0 to automate agent creation, deletion and modification such as updating passwords?please help to provide the necessary documentation.ThanksAmith
