HelloI would like to know if there are APIs available in IPCC Enterprise 9.0 to automate agent creation, deletion and modification such as updating passwords?please help to provide the necessary documentation.ThanksAmith
Hi,Has anyone built a complete call control and agent status change functionality using the non-gadget sample and finesse rest webservice api that works fine?The reason I ask is that currently we are using the Finesse desktop client with some custom ...
Hi,From CVP 7.0, Is it possible to disable few elements logs in the activity logs.Idea is suppose we have 10 elements in the flow.Flow reaches from element 2 to 6 via 3,4 and 5, the elements 3,4,5 will be called multiple times as a loop ,once condi...
Good dayI am wondering if I could do a Web Service (SOAP) based request using a standard HTTP Post request to a 3rd Party Webservice Server that requires Client side Certificate. I could get a Client Certificate but am not sure if the Finesse Server ...
Hi, I am new to developing in Finesse. I was following an example (non gadget) to write an ASP.NET web app. Using JQuery 1.10 from VS2013 Using http://localhost/finesse/api/Queue/24 for my ajax calls. IIS rewrites it to http://<apache.finesse.server...
Are there any sites out there that we could use as examples of a social miner implementation for a customer that is looking at moving to SM for their customer interactions. I have provided the web developers with the documentation and sample files fr...
Hi all,I am new to Custom Java and trying to learn it , i have code sample from internet but i don't know how to compile it and embed into my call flow in call studioi have follow the instruction from Custom Java Classes with Call Studio but when i'l...
Hi,Im trying to throw a custom event inside my custom element and then catch this event using a hotevent. is this possible? does anybody have a sample code for that? I understand that this is relatively simple in flat VXML (<throw event="com.myevents...
Hello everyone,We developing 3rd party call control web application based on Finesse API. We come across a particular scenario where we want to know if Cisco consider it as a bug.The scenario is for Finesse-UCCE:Agent can log in to Finesse from firef...
I am new to Finesse development and have a requirement to invoke one or more 3rd party web service APIs (Example: Remedy) from within Finesse. I found the WebService Sample Gadget 10.5.1 example code an got it to work, however, I didn't see much docu...
Hi,I have a custom gadget that calling gadget.window.adjustHeight(). I've tested using IE 10 and IE 11. It's working fine on IE 11 but not on IE 10. Is there any setting need to be done in order to make gadget.window.adjustHeight() work on IE 10?Than...
Has anyone done any Remote Silent Monitoring with PCCE? I know that Cisco RSM is not supported with PCCE but are there any third party solutions that does this functionality?
Hi Everyone, Please guide to connect CUIC database (Informix database) with Thrid party application to get info on CUIC .I look at data souce on CUIC is already connected. I knew Defualt user but the password is binding.Can you help me to connect...
Hi,We have a problem with the digits element. Here are the settings to the element:Input Mode: bothNoInput Timeout: 5sDigits Max NoInput Count: 1Digits Max NoMatch Count: 1MinDigits: 1MaxDigits: 11DisableHotLinks: falseSecureLogging: falseMaxnBest: 1...
