Contact Center

Hello,Would anybody know what could be causing the error below? I cannot seem to find a definition for it. I know it reads pretty straight forward but I was curious as to what may be causing the error. I appreciate the help.

Hi,We need to get Client IP address and Client port number  from CTIOS server for only specific agents to use in a web application.Our CTIOS version is 8.0.3 and ICM version is 8.5.4.We used monitoring mode and a filter includes RTPStart and RTPStop ...

Is it  possible to transfer(consult transfer) the call to second agent from first agent without keeping Customer on hold.?Is it feasible by using multiple line?

Hi all,Can we create a finesse custom locale for those that are missing like IL-Hebrew?Is it possible also to present the finesse from right to left ?and is it possible that the gadget title will be in the right or not displayed at all?Regards Yossi

Hi,In a CUIC Call Type Report, what it the difference between the columns "CallsRONA" and "ServiceLevelRONA"?Why would they be difference? CallRONA is always lower than ServiceLevelRONA.Thanks,Bruce

Hi,Is there a way to add sound to the CUIC threshold. My customer would like to sound an alarm when call in the queues are greater than 3. Not sure how to add sound to sound to a threshold. If anyone done this, please let me know. ThanksParam

Hi,I'm interresed to know if its possible to call an external web service from a finesse gadget. The web service would be hosted on a different server than finesse. Will I have "cross domain" problem?Thank you!

I have created a report based on ANI for a customer who wants to understand whether a customer has called in more than once. However although I can run it properly and bring back data, however when I add in the DateTime field, it doesn't bring back a...

Could you help me on this? Thanks.For Packaged Call Center Enterprise(PCCE), what Cisco Live Data Reports are included? I need the name of the report and the definition.Andy

Hey guys,We have social miner 10.6.1 with UCCX 10.6.1 and would like to know how to group the predefined responses? It seems it doesn't matter on what order I place them, in the chat window they are place in random order.Also, by default in the custo...

Hey guys,We have social miner 10.6.1 with UCCX 10.6.1 and would like to know how to group the predefined responses? It seems it doesn't matter on what order I place them, in the chat window they are place in random order.Also, by default in the custo...

Hi,I am writing a gadget and inside the gadget there is a need to extract the ICM ID. For those, who are familiar with Cisco CTIOS Agent Desktop, I can get the ICM ID. Now is there an API that I can call to extract the ICM ID for the call.Thanks.