Contact Center

UCCE11.6.1-How to pass caller ANI to 2nd leg while making consult call.Customer call into contact center and agent answer itAgent initiate consult call and need to pass Customer ANI to 2nd leg- I tried to invoke Finesse Workflow to write extension, A...

Hi All, How can I best format my POST request for CompressedClientLog? CompressedClientLog—Post Compressed Log to Finesse - Finesse - Document - Cisco DevNetCompressedClientLog—Post Compressed Log to Finesse var data = new FormData(); var logObj = '<...

I tried to send CCX wifi packets but Cisco not recognize that. i guess maybe wrong format . I need Packet structure format . Thanks.Neil.

Need some json example desktop layout file, which will have a Button at Agent Desktop when new call came, on button click javascript code executed & also pass caller ANI to javascript code to call IMI inbound SMS webhook.

Hello,This is my first time using the Cisco Unified call studio. I would like to know how to integrate with a database. Based on the documentation, we should provide a JNDI name for DB connection, but how do we create the necessary JNDI to connect to...

I have created a custom Connector to retrieve information from an API.  The HTTP Status Response is 200 and on the API side I can see the correct response has been sent.  But, I am not able to parse the data.  Below is the start of the response: {   ...

hi ,I am new to this Cisco Unified call studio. I have a question on how to integrate with database. Like as per doc, it seems we should provide a JNDI name for DB connection but not clear on how or where to create the required JNDI to connect to a s...

Any suggestions on handling below scenario from Finesse Gadget. I understand handling Webservice calls is easy with CVP app instead of Finesse Gadget but not sure how i can make outbound call from CVP app after getting webservice B response so thinki...

We recently upgraded our UCCX environment from 12.5.1 SU1 to SU2 ES3. Since this upgrade, one of our 3rd party gadgets has ceased authenticating correctly. I opened a TAC case for this issue and was directed to the devnet community here.The code snip...

i need a script for callback feature, if the caller stays in the queue more that 1 min he should have the option for call back

Hello,do you know how to subscribe with finesse js api to users dialogs as it has Team Performance gadget?I am able to get all users info with updated, but I cannot handle new dialogs and process calls of supervised users. Is there any way to do it? ...