Check out the blog. Thanks for uncovering the key for us Janine.Nuance and Cisco CVP Licensing Uncovered – The Solution to Releasing Licenses | The Cloverhound Blog
Check out the blog. Thanks for uncovering the key for us Janine.Nuance and Cisco CVP Licensing Uncovered – The Solution to Releasing Licenses | The Cloverhound Blog
Hi I have some doubt about the customization of templates of CUIC .. I normally use 2 reports and would be great to have all the info in only one report.. Also I have total abandoned calls and total calls and I would like to add a column to display t...
So I read through the documents and I am fairly sure the function I want is getMediaProperties().I know something like :dialog.getMediaProperties().callVariable10will fetch me CV10. So lets assume a custom variable named user.WakkaWakka was defined. ...
Hi,As per cisco document, Historical report has an upper limit of 8000 rows.In our CUIC 8.5 environment, the agtskg24 - Agent Skill Group Performance Summary Daily Report generates only 3000 rows (despite it has more data to show). It is a historical...
HelloKindly provide some guidance on the following queries:What is preferable/CISCO recommended mode of installing 3rdParty Gadgets on Finesse i.e. should we use Finesse Server OR a Separate Application Server e.g. tomcat/jetty/IIS to install a 3rdPa...
Hi,We are using CTI Toolkit for agent desktop in UCCE setup. And we are jus figuring out to get call disposition feature to be displayed as a (GUI) web service once the agent received the call. So the he can give the details about call disposition as...
Hello, Can someone confirm, as to what exactly are the files needed to run the CTIOS version under CTIOSClient directory. There is setup.exe and dotnetfx.exe and many other files. I am specifically looking at version 8.0.X. What other files a...
I have an audio recording solution that records all the phones in a CUCM using built-in-bridge via SIP Trunk route point. I now need a data collection mechanism for value added meta data such as CTI Events and ACD Data. I would like to be notified of...
Hello Experts, I am trying to explore Cisco CTI OS SDK 7.0 for .Net. I copied source code of .Net application from installation path of CTI OS client by following directory e.g. \CTIOS Client\CTIOS Toolkit\dotNet CIL\Samples\CTI Toolkit Combo Desktop...
We're trying to integrate a new Nuance Vocalizer deployment with CVP 10.0(1) using VXML applications built in CVP Call Studio... the MRCP request is getting to Nuance, but it's throwing an error when it tries to parse the SSML:Feb 18 13:33:12.02|TUCP...
Hi,We are working on providing the RCC(Call answer, Call end, Mute etc) functionality for a USB headset with Cisco Finesse UC client.Where can i get started working with few samples ?I have gone through Cisco Finesse Web Services Developer GuideI can...
Having difficulty making the numbers add up when comparing results to the Call_Type_Interval table results. From the TCD I am currently trying to add together NetQTime + RingTime + NetworkTime for the associated CallTypeID, CallTypeReportingDateTime,...
I am working on Admin APIs , When I send the request to the server such as paste the following link in the browser like:http://192.168.200.151/unifiedconfig/config/skillgroup?summary=trueThis give me the pop-up like:A username and password are being ...
I am working on Admin APIs , When I send the request to the server such as paste the following link in the browser like:http://192.168.200.151/unifiedconfig/config/skillgroup?summary=trueThis give me the pop-up like:A username and password are being ...
Hello,I'm using UCCX and thinking about migrating from CAD to Finesse. There is a corporate CRM which accepts HTTP events and draws web page on CAD integrated browser. How can move this to Finesse? I can configure browser pop action with URLs from HT...
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