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Hi Folks,I have a customer who has been doing all of their current & previous development in Eclipse.  They have UCCE 9.x and CVP Studio.  The are asking if they can continue to code in Eclipse rather than Studio.  Is this possible and if so, how do ...

There i will build a web app not use finesse ui.So i will use ajax to access finesse service.But now, i have a question:     When a agent login, and state is ready. When a customer make a  call,how can i catch the event when a agent is under ringing ...

In Cisco UCCX 10.5 the API http://finesseserver/finesse/api/User/Agent/Dialogs the response contains no value for the tag associatedDialogUri for consult call dialogBut in UCCE 10.5 the API http://finesseserver/finesse/api/User/Agent/Dialogs the resp...

I am using UCCX 10.5 and Finesse 10.5, if an agent telephone have 2 extensions, one for inbound call distribution, one for agent own used(agent talk to agent or talk to PSTN). If I want to make that when the own used extension is using (i.e. talking ...

Hi all,I´m wondering if there´s any possibility of gathering time logged in by Skill Group?Example:Agent total login time - 9 hours- LoggedOnTime SG1: 6 hours- LoggedonTime SG2: 2 hours- LoggedOnTime SG3: 1 hourI tried creating a query where I can fi...

hi, Would like to check whether anyone has experience with screen pop-ing Dynamics CRM web page within Finesse ? Currently we are looking at the Screenpop gadget to load the Dynamics CRM within the Finesse iFrame and CallVariables will be passed to t...

Hi All,We are deploying the cisco courtesy callback feature in the LAB and experencing some error in the callbackentry application. hereby attaching the callbackentry application activity/debug logs and gateway logs. Kindly let me know your inputsErr...

Hi,I created a quick simple vb.net program to test a login that successfully connects to the hosts and logs in the agent (successfully); however the manager tool still has the state of that ext as LogOut; but if i do queryagentstate, it shows logged ...

Hi,We developed a standalone auto attendant application using call studio in our test environment with Nuance ASR server. The application works as intended but i would like to know some part of the work done in this process.Question1) In the gateway ...

Hello,I am using the Finesse Web Services for linking UCCX with a server side component written in .Net. This works out well. I am able to successfully authenticate and send messages. The web service is well documented and intuitive.To make things mo...

I'm looking for a way to view the user connections to the primary and secondary Finesse Nodes.  I assumed there would be something in RTMT but I've come up empty so far.  Any help or ideas would be appreciated.

I am administrator for UCCE with CUIC version 8.0(4). The system was installed by a 3rd party vendor (Insight) and custom reports were ceated for one of the teams in the system. This team is now under new management and includes a QA manager that has...