Contact Center

We currently encounter a problem, Where we have CVP, VXML and Call server on the same machine. Our System is in the production. What happened some time CPU utilization went on 100% and all calls landing on these vxml got silence or busy tone. So the ...

Hey,I would like to combine metrics gathered by both SGs and SGs.CallsOffered (from any table) and AHT,TalkTime,ReservedStateTime and so on.. (preferrable from the Agent_Skill_Group_Interval table)But I really can´t find any ID i can combine them bet...

Hi. I´m in a project with Package CCE for the financial seguiment. The call will be answered by an agent but the customer will need confirm the operation typing a pass-code send via SMS, so the agent will send the call back to the CVP to collect and ...

                How would I create a bosh connection with finesse 10.5 Uccx ,using a third party  java api(e.g babbler) as we are developing third party non gadget thick client application. Do we need to connect to the finesse server using a proxy or...

HelloIs there a difference between working of Finesse on UCCE & Finesse on UCCX ?

Hi,I want to use one of the handlers options (onChange) to get the updated call variables in the dialog object. Does anybody has used this handlers.onChange before? Can I get an example how to implement this feature?Thanks in advance!Best Regards,Yud...

I have created several buttons in a custom gadget in Finesse that the agents use to initiate transfer/consult actions to common destinations.   Is there a way to make the buttons look like the buttons that are part of the default callcontrol.jsp ? Wh...

Hi All,We have Application based on Finesse API. We are using direct XMPP connection for events from our .net code.Now we want to make our application compatible with Finesse failover scenarios. I could not find what needs to be different to make it ...