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Resolved! PCCE 10.0 system validation

I am getting the following error on system validation of DS. And this process is needed for HDS and for PCCE we don't install HDS (as its optional). Can i ignore this error ? or is it fixed with a ES? Currently we are using Unified CCE Version 10.0.1...

SocialMiner Customization

Hello Everybody!These days, I am looking for a social media solution for my customer. I had a look into SocailMiner but did not find it impressive. Do you guys have any idea? how can we improve front end, add a supervisor console and reporting area b...

Resolved! CUIC Sub Totals

I have created a custom report definition and report in CUIC 10 and even after adding a grouping the subtotals and grand total are Null. I've pasted a screenshot of the report output and group definition below.Is there are requirement to group by Dat...

Resolved! CUIC Authentication Logs

I'm troubleshooting an issue with CUIC authentication failures and I'm looking for the name of the service that I need to pull logs for in RTMT that contains the LDAP authentication process. I've perused the 'Cisco Tomcat Security Logs' but this doe...

Finesse Chinese Display Problem

Hello,I am using uccx 10.5 and finesse 10.5. I used a script for inbound call distribution. In the script in defined a variable user.selectedlanguage . In IVR process a value "Cantonese(廣東話)" was given. But when I output in Finesse Desktop "Cantonese...

Disable outbound wrap pop ups completely?

Hello,This may be more of a system configuration question than a development one, but thought I would try here.We have CTIOS desktop users that have their desk settings enabled as wrap required for outbound (and inbound). That has worked fine in the ...

Twitter account feeds not succsess

Hi all,I have 2 twitter accounts, Old twitter feeds is inactive (not succsess) but the new account is success retrieve data. I've done reathorize correctly but why the status is still not active? what is wrong?Capture:Test Tw: New AccountTwitter Acco...

ICMP Keepalive for Custom Finesse Desktop client

Problem Description,================ My customer is using TRIO desktop client with Finesse 9.1.1SU1 UCCE 9.0.4About 500 concurrent agents logged in. TRIO client basically uses ICMP keep alive to maintain the connection. On 5 continuous ping timeouts ...

Import custom report from CUIC premium to CUIC on UCCX error

Hi Everyone, I develop custom report on CUIC premium version 10.5.1 and imported it to CUIC on UCCX version 9.0.2.It error message following attach file.please guide me how to fix it.Thanks for your help

CVP CallStudio: Write in a text file from a CallStudio application

Hi thereFrom a cvp CallStudio script 10 we use the "database" element to retrieve some records retireived from the caller to a database.We woudl then like to write these records into a .txt file with the possibility to create the txt file if missing,...

Change state from Ready to NotReady-Meeting

I am trying to change the agent from Ready to "Not Ready- Meeting" using "user.setState" function , but it is not working for me. Can someone shed some light on what I am doing wrong?http://{ip}:8080/finesse/api/User/8094542/ReasonCodes?category=NO...

Not able to get Queue Name using "GetQueue" API function

I am working on gadget which requires to pass the " Agent assigned skill group names" to another webservice call. For that I am trying to get agent skill names using getQueues , but the function getName() is not returning name of the queue. Appre...

Resolved! How to pass callid from one IVR script to other in CVP 9.0 standalone enviroument

Hi All,I have a requirement where if caller on one IVR is authentic then call should be transferred to another IVR with call id which is need to map to call origin.I have tried application transfer option it works but call id does not appear in secon...

Resolved! MultipleThreadExceptione

Hi Team,I am new to Cisco CallStudio and Iam facing MultipleThreadException in application and i getting error.badfetch in activity logs.Here is the log snipet for activity logs: element,error,error.badfetchHere is the log snippet for error log:10.0....