Hi,Can any one help us on this?Active Directory Users can login as agents on Social miner. but;i) Can we have limitation on accessing the campaigns. (for example: One set of agents should only be able to view & reply the Facebook Campaigns & acc...
Is it possible to have a gadget publish an event to a topic, with a proper payload containing DNIS, call variables, etc, that would cause other gadgets and screen pops to perform their operations as if a call was being received, but without a call? T...
We've changed our internal monitoring solutioon to a monitor log files. Our new enterprise solution cannot read the constantly open acitivty_log**.txt files because they don't close until the next day when we roll the file over. I'm looking at setti...
Hello,The requirement is to store the user defined class object into the session (Cisco Call Studio) and retrieve later. The object gets stored perfectly. However when I try to retrieve it from session using DecisionElementData.getSessionData("UserDe...
Hi,I'm coming from a background of having developed a CTI OS application which gathered information about agents and skill groups, including the names of both, and used these along with other call data (such as call variables and ECC variables) to up...
Anyone know how to work around this Debugger error?I've just installed a new Studio on Win7 (after removing a different version) and the Debugger won't run.This is what I get in the Debugger console window.The mail.jar file is in the correct location...
Hi,Does anyone know if it's possible to list multiple separate times on a specific day to allow Courtesy Callback in the SetQueueDefaults element in the CCB Callback Entry element? Perhaps someone at Cisco could forward this question to the developm...
Hello,I saw at Cisco live! a case study where agents could change attributes value (false/true) through a toggle button in a Finesse gadget. -> Presentation "Advanced CCE Scripting with Precision Routing" case study 5.Through the Finesse API and web...
Hi Guys, Quick question (I hope). Is it possible to substitute our own homegrown custom API's for standard Finesse components? For example, if we wanted to pull in a list of our own wrapup codes or not ready codes, can we do that and if so, how...
Hello,We use CTIOS 8.5 and we developed a CTI bar based on “CTI Toolkit AgentDesktop” sample (Win32 CIL)I'm trying to implement Silent Monitor in order to allow the supervisor to listen our CTI bar.I've added a silent a Silent Monitor Manager in th...
This question is to the CVP studio product developer, any reason why the CVP studio debug option does not able to play the audio file ? The eclipse is so flexible for customization and can be integrated with the Java APIs to play the audio file based...
Hi,I am using Digits element to collect 1 to 4 digit input from the callers. If they enter input followed by #(i.e. 1234#), then system is responding immediately without any issues. However, if only input is entered(i.e. 1234), system is waiting for ...
We recently upgraded from ICM 6.0 to ICM 8.5.4, we are using our own .Net code that is interfacing via a socket connection. We are specifying to use version 7 of the protocol ( the same as when we were running with ICM 6)Occasionally when we place a ...
Hi Lender,We have a requirement of creating the Finesse Non gadget soft phone in windows thick client application. I hope, we will not have problem on requesting finesse API from C#.But I am not aware on how to subscribe to BOSH events in C# windows ...
I have found that Finesse 9.x is compatible for Citrix and VMware View. I am not finding any mention of support on Microsoft Remote Desktop Does anyone have any information on if Finesse is compatible with this? http://docwiki.cisco.com/wiki/Unifie...
