Contact Center

I need the caller id information from cisco finesse after logged in to the finesse page.This is the Scenario: The Agent is already talking to a customer means he is already in the talking state. Now, he logged into the Finesse page but the finesse ap...

Hi,Can you tell max length of each individual call variable in finesse?I heard total sizes for ECC Variable is 2000 Bytes, but how it is isolated for individual call variables? Thanks,Arul

We recently upgraded from ICM 6.0 to ICM 8.5.4, we are using our own .Net code that is interfacing via a socket connection. We are specifying to use version 7 of the protocol ( the same as when we were running with ICM 6)Often when a call is placed o...

Hi,In the CTI server message protocol guide I am not able to find message structure for task related events(START_TASK_EVENT, OFFER_TASK_EVENT,TASK_DATA_UPDATE_ EVENT).Why none of Cisco forum talks about these event's data structure?Thanks:Satendra

HI,I'm looking for some information on embedding socialminer chat into an Iframe.Also how much of the chat UI can be customised? ThanksAndrew

The requirement is to exit the digits form or any other input form on the FIRST noinput/nomatch itself.Currently when we set the Digits MaxNoinput Count / Digits MaxNomatch Count to ZERO, It gives infinite chances to the caller.is there a way in call...

I have java class which is used to transfer file from one machine to other machine. I have tested this file on the CVP server via cmd its work perfectly fine but when i used this in my VMXL application as a jac at class end. It's not able to transfer...

I'm trying to use a nonreturnable handoff, but after doing the handoff is not releasing the VXML License until the session timedout. I tried to capture the event disconnect.com.cisco.handoff to tell the VXML Server to Hangup and release the VXML port...

We are attempting to acquire a record when a call is queued in a UCCE environment (indication of calls waiting).  So far it looks to be called the CALL_QUEUED_EVENT and it should come from the CTI Server.  This being said, we don't seem to get the ev...

Hi,We have below setup:1)Finesse 9.12) WIM 9.03) UCCE 9.xWe have successfully integrated WIM with UCCE and ICM is able to reserve agent when chat is initiated by customer and both customer and agent are able to chat.However during chat, when we send ...

Hi Everybody,We are implementing chat solution through UCCE-9.0 with WIM and Finesse Agent Desktop.The issue we are facing is that, when the chat contact is getting delivered to the WIM chat page Finesse notification server is not relaying any CTI ev...

I have a small application in which I need to record the customer comment. I am using Record element of Cisco CVP.  During configuration when I give path of recorded file to the local machine on which the vxml application is deployed everything work ...