Contact Center

Hello,I have developed a web application that wants to be a copy of the "Home/CampaignResults gadget".So there is a combobx that lists all the campaigns availables.And a combobox that list all the possible status of a social contact (unread, reserved...

HiI have a problem with login with finesse. When I login on UCCX by the physical phone or softphone keyboard, the screen on the device changes, and show me options for exampe to change state, but when I loggin with finesse the device screen dont chan...

Hi I am working on Call studio 9.x project.I have sayItsmartSpanish.jar file, if place that jar file in Application/Java/lib folder I am getting validation success. But when I deploy the same in to server I am getting Problem loading classes in Audiu...

I am also facing problem in embedding our UI to finesse gadget as our UI uses jquery 1.8 and latest version of bootstrap and Finesse 9.1(1) uses jquery 1.5.Is there any solution where I can use jquery 1.8 in finesse 9.1(1) at least for UI part.

Two Questions:1) Can Finesse Gadgets be developed and deployed using Finesse API on Ubuntu OS?2) What IP Soft Phone is supported when Ubunto OS is used?

HI There!Our current UCCX customer is using Wallboards for their Voice inbound queues!Now they have plans for deploying Social Miner and wonder if they can rip out real-time incoming Chat queues to feed their wallboards with chatr contacts?Rgds Mikae...

I am just trying to write the call details from a CVP application to a SharePoint excel file. I am just wondering anyone has done this before to point me in right direction?

Is there any way via Finesse to know that a particular Dialog is being recorded by MediaSense? And if so which MediaSense is handling it? I believe the answer is no but just in case I have missed something.

HiI need to control the calls received on a CRM when the caller abandone the call, because the agent must call him later (is an emergencies system).When I have Agents logged on the queue, finesse send an event:     <actions>          <action>UPDATE_C...

Hi,The CUIC Report Template Reference Guide 9.0 notes that Precision Queue interval data are derived from Skill_Group_Interval fields, but the database schema guide for UCCE 9.0 notes that most fields within the Skill_Group_Interval table won't be up...

Hi Guys,     So I have another fun one...I have a simple bar (gadget) that is getting its height set by the CSS property(ies) "#finesse-page-gadgets-workspace .gadgets-gadget"  (this is from the finesse/css/container/body.css file).  When I have it o...

Paul/Janine,       Do you guys know, if cisco-rate attribute works for the prompt element. I set changed it from 2 to 4 but it does not seem to have the desired effect.  Any gateway settings that need to be changed ?Hemal

Hi,I'm currently trying to send custom headers over SIP, so in Accordance to Cisco VoiceXML Programmer’s Guide it's possible to send custom header during SIP (Invite while transferring a call), but I can get this to work. Has anyone faced this issue?...

We have a customer who is trying to run a custom report from CUIC, which is a "Real Time" stock report with graphics (i.e. pie chart).When he tries to run it from his PC, he receives the following error: "X" could not load the specified page (java.la...