'm listening to the Dialog XMPP events, but don't seem to get any messages for mute/unmute. I get for everything else (for instance hold/retrieve). Is that correct? I notice, that the DialogState enum has PAUSED listed under non-voice (that was the c...
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Having issues after to upgrading to CCX 12.5 SU1 ES3 and after enabling Agent Device Section getting the Agent Login/Ready API to work. I was told that if I did a Device Get and put the Device ID in the Login that would fix it but it doesn't work. ...
Resolved! Question on ExternalRestApiSampleGadget.
Hi Denise, In continuation of our chat on ExternalRestApiSampleGadget.I see authorization: _util.getAuthHeaderString(finesse.gadget.Config) - that reads the authorization from finesse.gadget.ConfigMy questions :1) Where does these authorization beare...
In UCCE11.6, getParticipant method is not updating correctly with number of participants in conference call(Customer,Agent1,Agent2).For example - If agent1 drops in Finesse client logs we are not seeing DROPPED event.Denise verified in 12.0 PCCE and ...
Hello There , Could you please advise How to install cisco unified call studio on sandbox? thanks in advance
oes anyone know if CVP Call Studio Rest Element supports Mutual Authentication?i.e. after CVP Server would connect to the https endpoint (Webserver), the Web Server would "requests client's certificate in CertificateRequest message, so that the conne...
Hi, We are develeoping our IVR application on Call Studio 10.5(based on Eclipse 3.7.2), CVP 10.5. Call Studio 10.5. We want to use Git (Egit for Eclipse) for versioning our codes. Is there a Git support on Call Studio or is there anyone using Git wi...
Hello there , Kindly be noted that I have added new device in finesse server from CUCM , but I couldn't use it as it is not Registered , could you please advise how to Register it ? . thanks to find the attached snapshot
HiWe are making an application that uses finesse API to make/receive calls etc. All this works wellWe needed for an inbound call to get the "Session ID" from the current call to the application, using some scripting we were able to do that.But when a...
Hi Everyone, I am trying to implement the Callback script for my agents using the BaseLine Advanced Queuing files from the script repository. I am running UCCX 11.6. I have been able to customize and incorporate that into my own scripts and it works....
Hi all,it seems that from Finesse version 12.6 on, the Team API (Team - Get Team) access is restricted to supervisors only. Agents and admins do not have access at /finesse/api/Team/<Team ID> anymore. When accessing the API with either an agent from ...
Hey everyone. I am developing a CVP application which has a requirement of collecting caller input to enter their ID. IDs can be alphanumeric. Is there a way to have my app convert the number to a corresponding letter? For example, if my ID is CM...
Resolved! chat agents hold time
HI, Any idea on how the Hold Time (in secs) is calculated for Ece chat agents? In the TCD Table and Script real time monitor we see hold time value for call type /skill groups. (refer the attachments)Specifically how UCCE splits the time associated...
Hello,I am a new user of call studio.i have used database element of integration to connect sql server.i have downloaded sql drivers and put inC:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.debug.runtime\CATALINA_HOME\libAlso i have edited...
Hello,I'm trying to deploy the ScreenPopSample gadget on my own web server .I deployed the deployed under IIS on the web server following the documentation.I'm using Cisco Finesse UCCX.The port 8080 and 443 are opened between the web server and the C...
