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I am currently able to determine an agent's PG assignment using an HDS query, but I'm wondering if there's a way also to determine the version of Finesse that services that PG?Are there any artifacts within the AWDB or HDS tables/views that would giv...

Hello! We made integration for our application with cisco finesse.But when we try to make new call periodically (one time from 5 tries) we got an error "Generic Error:CF_GENERIC_OPERATION". Please help! On the CTI side there is an error:11:44:43:640 ...

Hello there, as pointed out in the title, in CCX 12.5 I can create calendars like the following with a POST call: <calendar> <name>Test</name> <timeZone>Europe/Rome</timeZone> <description>Test</description> <calendarType>FIXEDHOURS</calendar...

Recently I come across Team - Get team which can prove helpful for me in many of the requirements.I have following doubt regarding it:If large number of agent say between 100-500 request this every minute …what performance impact it can have on the s...

Hey everyone, I am working on a CVP application that will return results from a SQL query and then send the returned row result(s) to an API.  The query is working as expected returning the following XML: <?xml version="1.0" encoding="UTF-8" standalo...

Hi there,      I am facing some issues for replacing URL when server fails.I have configured following URls:       1.Lod Balane URL:https://finesse. nidirect.nigov.net /desktop       2.Primary URL: https://pr-pcce-fin-1a.nidirect.nigov.net         3....

Hi Dev Net, I've deployed the Task Management Gadget sample from Cisco Dev Net: Task Routing.  However I can't get the gadget out of "Signed Out" state.  Furthermore I don't see any requests between application gadget and finesse upon monitoring netw...

<?xml version="1.0" encoding="UTF-8"?><Module><ModulePrefstitle="Description" height="800"></ModulePrefs><Content type="url" href="http://yahoo.com;" />.    (just an example)</Module>and for instance in desktop  <tab>                <id>test</id>    ...

I need to reach out to a web server using the "multipart/form-data" content type but every time I configure it in the Make REST Call step in my UCCX script the step fails with a fatal exception (for some reason I can't capture the exception data when...

Hey. Does anyone have an example for have to read a specific reasoncode from the output of the CCX Editor Step Get Reporting Statistic - Not Ready Resource With Reason.. I know the output is a map with ConcurrentHashMap in it. Best regards Thoma...

Hi there,We are trying to integrate our CRM (Oracle Service Cloud) with Finesse via HTTP GET request.The goal is to trigger the Screen Pop functionality of OSvC passing a Contact ID. We were actually able to accomplish the desired result by using the...

We designed a custom VXML application that simply reads a .vxml file in the IIS directory that contains the verbiage the application needs to read back in the form of a /prompt, and then the associated grammars to press or say a DTMF tone.  What we a...

Looking to build a microapp to take calls from ICM to process TTS/ASR but need to pass SSML to the form audio group as well as a grammar file from ICM.  So far I've attempted to use the RESTAPI step to pull either an XML file or raw text. The raw tex...