Hi Experts, could you please anyone help me to understand two-way real-time transcription flow using CVP , forking (google cloud ) , and how we take the transcribe from forking connector to display in desktop , is anyone did this integration on UCCE ...
Forum Posts
Resolved! ApiError for supervisor?
Hi,I'm trying to perform an API command on an Agent using Supervisor credentials.Using the AgentRealTime, AgentTeam, and join tables, I find the Agent and the Team Supervisor, then invoke the API against the agent's ID using the Supervisor's login cr...
I am troubleshooting an intermittent (but frequent) connection failure and recently saw Chrome dev tools network trace that showed the http-bind request to port 7443 was sent as a GET and not a POST. The server then returned a 400 Bad Request, of co...
Hello Experts , Bit confusing with forking connector purpose, could you please anyone help on this to understand better ? Appreciate all your responses!!!!!! Thanks!!Roy
We are developing a CTI web client by using the Strophe library. We are having a few critical issues. As there are 2 ways to get the subscription, sync and async If we get the async subscription, the code works well, however the event we received fro...
Hi team, SocialMinerSoftware Application Version: 11.6(2)-48Software actived Operation System 11.6.2.10000-21I have this problem a long time and I have working with Cisco tac but until now nothing very consistent to pinpoint the root of the problem. ...
We are developing a CTI web client by doing integration with Finesse (REST API & XMPP) by using the strophe library which Cisco recommends XMPP allows 2 modes of subscription.AsyncSync When we go with Async mode, UI works well, however, the sequence ...
Resolved! CUIC API availability ?
Hi,I would like to know, if there is a CUIC Api available, that can be used for 3rd party or custom development.I have seen the specifications for a cuic API, but when looking at the packages it is not clear of this is for Cisco Unified Intelligence ...
CCMP Agents put REST API is not updating description field value URL: https://<server>:8085/ResourceManagement/rest/resources/agentsPayload: { "Resources": { "Resource": [ { "Identity": "4625", "Typ...
Agents are getting back to the Not- ready - Break or Not-ready - Lunch state after completing an active chat or email task. So far I'm able to recreate the following scenario., The agent is on Not-ready - Lunch state then changes the state to ready s...
We have a need where we want to allow our students to use their personal cell phone to call a patient, and, have it appear as though the student is calling from a different number. We set up an application in UCCX where the student calls in using a ...
Hi everyone, In Finesse 12.5, the Finesse team made a lot of improvements in their infrastructure that may not be obvious when just viewing the Finesse Agent Desktop. They decided to write a series of blogs to showcase the changes that were made. C...
Hello, the Cisco Experts -We need to add the Agent Chat feature for our Virtual Agent Console applicationThe Agent Console currently utilizes the .Net Finesse APIs for the rest of the Agent operations (LOGIN, READY, ANSWER, HOLD, etc.)What SDK would ...
Hi We have a particular scenario where:AgentA receives call, conferences in AgentB. AgentB disconnects.We expect that when AgentB disconnects, AgentA should see a dialog event (dialogChange or dialogDelete) about AgentB disconnect. But there is no d...
Has anyone ran into and resolved the following issue. I have tried a couple of the gadget samples and using the sandbox attribute, but still cannot resolve the error.The error is within the iframe for a screen pop to an in house application. The err...
