Contact Center

Hi, Is there any scaffolding project to developing Finesse Gadgets (v12.0) with the UI of Cisco, as the stock gadget? I'm searching for an example like the Advanced Capabilities Gadget. I tried to inspect the gadget but the code is uglified. Thanks, 

Hi ,I am using a custom jar file, uploaded the jar in document management, moved to Classpath using Custom File Configuration page in appadmin page. Restarted the UCCX engine, Appadmin service and UCCX editor. The methods and variables of the custom ...

HiWe have problem with cisco finesse. While having CAD, we could define timer action and after 1 minute could change the agent state from not ready to ready. Is it possible to have such a feature in finesse to change Ring No Answer ( Not ready) state...

Hello, I would like to know if there is a Screenpop Gadget available for Release 12.X (12.0 or 12.5)? I can only find versions till v11.0. Or is it possible to use the Gadget from version 11.0 in 12.X? Regards,Benjamin

 I trying to create the phone which device type is CISCO 7945. It needs MacID as input which is 12 digit number.I trying to invoke the CISCO AXL API 10.5 in C# and I trying same in SOAP UI to achieve task.but,it fails any helps on this much appreciat...

Hi, Finesse 12.X has a number of nice built icons for Gadgets.For example if you include the "manage-call" icon the Gadget image is of a phone and a settings cog.I cannot find a document highlight what all the possible options are, that might be avai...

Hi there,           I have problem in getting wrap up reasons code.Actually I have set wrap up reason code in finesse standard and console events for wrap up reasons is getting in standard only.           When I am running my own code in chrome brows...

Hi Team,   we have facing issue in CCB Application , we are checking but couldnt able to find this , _ccbServlet where it configured exactly, could you please guide us to get this done please guys .Appreciate your quick responses !!!!!  Thanks!!

Hello, we are using uccx cluster version 11.6.2.10000-38 (ES05-9) and cucm cluster version 11.5.1.15900-18 Unrestricted. We have connected Cisco UCCX 11.6 with ASR and TTS services and created simple VXML scrip which recognizes speech, then generates...

Hi all, After 30min in finesse-cce.1201.ES02.10000.cop.sgn, session timeout occurs and disconnects.It didn't happen before the patch.Can I control the timeout?

Is there any support documents for CCP (Socialminer) that detail: Data dictionarySchema of URLs for API callsSchema/details of chat transcript metadataWant to modify some of the python code here for my use case:https://github.com/CiscoDevNet/socialmi...

Dear All, As Social Miner doesn't have an option for archiving or store the data on the external disk. Can anyone assist me to build an API using by Social Miner as archive the Social Contact as per need.   Refer to link below: https://developer.cis...

We have a requirement in finesse to launch a custom desktop application. We are doing this by using the screen pop gadget and then hiding the actual gadget on finesse screen.This setup works with Finesse 10.5.But similar setup doesn't work with Fines...