Contact Center

Dear All, As Social Miner doesn't have an option for archiving or store the data on the external disk. Can anyone assist me to build an API using by Social Miner as archive the Social Contact as per need.   Refer to link below: https://developer.cis...

We have a requirement in finesse to launch a custom desktop application. We are doing this by using the screen pop gadget and then hiding the actual gadget on finesse screen.This setup works with Finesse 10.5.But similar setup doesn't work with Fines...

is there a way we can use the variable within the API XML body. for example i can use below body with POST method to make a call to 35159, but i want to use a varibale instead of 35159, i tried using &call(call is a variable)<Dialog><requestedAction>...

I've been trying to connect to Finesse's XMPP events, but I'm getting a<failure xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><not-authorized/></failure>back.My auth. XML looks like this:<auth mechanism="PLAIN" xmlns="urn:ietf:params:xml:ns:xmpp-sasl">AEF...

To Whom this May Concern, I'm writing to see if Cisco Finesse has any capacity for automated account creation through configuration manager. The current version we are using is 11.6.1. I did notice in the current 12.5.1 version technical documentatio...

Dears,  I'm trying to use the UCCX API in UCCX Editor through the "Make REST Call" in order to change a script associated with an application ("http://UCCX-IP/adminapi/application/TestingAPP"). I was able to do it successfully in SoapUI, however, I g...

I want to know if there is a call active - in a very similar vain to the Sample Call Recording Gadget.In CCE it is possible to use the Agent State. If it is TALKING - then all good!However in CCX unlike a CCE Finesse API - it only changes to a 'TALKI...

Is there any information on Cisco webex contact center and the journey platform and how the IVR differs from the Cisco CVP.   Also what is Cisco approach on upgrading current versions of UCCE platform.  Will they independently exist or is there some ...

is there an integration possible between microsft teams and uccx so that agent status can be seen from Microsoft Teams

Hi, i have copied and modified a real time data report for example UCCX Live Data -> Supervisor -> Voice CSQ Summary Report. This Report has been added to a Dashboard.When everything is working as expected there should be two real time data reports i...

Hi all, We want to monitor the state of all agents using GED-188 in CCE 12.0Please give to us the monitoring method and sample source code. Thank,Lee

I've been using the REST api to develop some custom tools on the UCCX platform.  I cannot find an API that allows you to assign the "Supervisor" role to an agent.  It's not listed in the official documentation.  You cannot add someone as a supervisor...