The credentials that are supplied for the training sandbox are not working. Continue to get a log in failed error through AnyConnect.
Forum Posts
Hello,I am working on a custom wrap up gadget with external list of codes. The wrap up options show up when a new call has been answered. The gadget works with no issues. The problem I can't fix is when refreshing the browser, the wrap up options are...
Hello,Does finesse have audit trail to know if someone changed layout or configuration in administrator. Does the logs contain these changes?Thanks.
Hi,We are building Finesse integration to our 3rd party CRM product using Java. We are using the REST API calls to make requests to Finesse and interpreting the responses from the notification service by creating an XMPP connection.Do we need to wor...
Very frequently we will pull this report and it will give me the following results 10000 Calls Presented950 Calls Handled49 Calls Abandoned0 Calls Dequeued But there is 1 call that is not accounted for? I cannot seem to find what happened to that mis...
Hello - Im looking for the CJP/WCC API documentation page that was supposed to have gone live March of 19 and its nowhere to be found. Does anyone have the direct link for the latest page? I've placed a screenshot of the page, but can no longer acc...
Hi, Does anyone know if it's possible to translate the 'name' field? In the older versions, we could just change it in the generated HTML code but with this newer version, the form fields are not included in the code anymore. We can get the informat...
Resolved! Nuance ASR and TTS mutually exclusive
Hello,My environment is Cisco CVP 9.0, Nuance Recogniser 10.2 & Nuance Vocaliser 6.2.The issue I am having is that my application either plays TTS and no ASR capability or does not play TTS but performs ASR capability.When TTS is played the applicati...
Resolved! Finesse Gadget Development - Startup
I am building Finesse Gadget and able to deploy and test the Gadget in Finesse. If anyone can answer this it will address one of my big challenges,How can I validate the javascript File before porting it to the Finesse server? This will reduce me to ...
Regarding the finesse phone book limitation below:The system supports a total of 50,000 contacts. The total number of contacts per agent across all phone books is limited to 1500. Is the 1500 restriction imposed by the database, the API or the gadget...
Hello, We are facing an issue the Finesse TEAM Performance gadget on the supervisor show sometimes the same agent two times Has anyone faced the same issue before ? We have an UCCE 11.6 and Finesse Version 11.6 Thank you for your help.
Resolved! Is it possible to Catch all error ?
Hello, Currently i can't find a way to catch all of the error. I think vxml error is find as i can catch it via HotEvent and has Exit state to continue the flow like transfer to CSR. But the problem is how to catch global Java exception f...
Hello Cisco Team, Can you please let us know how many subscription allowed by the Cisco Finesse Notification service for UCCE Finesse & UCCX Finesse?Will there be any issue if we are running 1000+ agents ? For each agent there will be subscription wi...
I have a finesse gadget that's using the javascript api to attempt to listen to any additions or changes to the number of participants. I'm specifically looking for the event that conferenced agents drop off a call and there is only one agent and one...
Hi Team,Any current update on this.
