We are going to need to move a Finesse server to a new building. The IP address will stay the same, but the Host Name will need to change. Is it possible to change the Host Name of the Finesse server without having to completely re-install the appl...
I need to upload files to PCCE finesse server (3rdpartygadget directory) same way for UCCX. would you please help.
I'm attempting to use the advanced search capability documented on page 20 of the 11.6 UCCE Developper Reference for the Agent API: Advanced search parametersThere are several advanced searches you can perform on the Agent API, including supervisor, ...
Hi,I have a question regarding the default audio path in Cisco Call Studio application. In the CallStudio under Project > Properties > Call Studio > Audio Settings, there is a Default Audio Path URI. If I specify the audio path, e.g. “/CVP/audio/myPr...
HI,I'm getting below while running non gadget sample , would you please advisejabberwerx.js:5581 POST https://hq-uccx.abc.inc:8445/http-bind 404 (Not Found)jabberwerx.js:5581 XHR failed loading: POST "https://hq-uccx.abc.inc:8445/http-bind".jabberwer...
We have developed finese non gadget which integrates with UCCX. Mistakenly we discovered that customer has PCCE not UCCX. our question is do Finsese non gadget sample apply for both. If not please advise about rest API samples for integration with PC...
Hi All, I'm currently using UCCX 12.0 and a requirement has come that needs a stock report modified. The stock report which I need to modify is 'Agent Not Ready Reason Code Summary Report'. the modification that is required is to add the column 'Team...
Hi team, I have read the documentation but it is not clear. Does anybody know some examples to share here ? Best regards
Hi team, I would like to know how create filters in CUIC to reports customized based in query (SQL)?SQLQuery CUIC customized report Filters is so good. Now. I have created a Value List that Works fine to filter report, but I would like know more a...
Hi team, I tried to create a new report based in the stored Procedure: sp_common_skill_csq_interval. I am using the default parameters and fields. I have exported the xml file and tried to import in UCCX but receive the error message: Import could n...
Our PCCE is in a dedicated network at our customer premises.The contact center operators are in a different (client) network that Is separated from the CC network.Thus, to use Finesse the customer wants to use a reverse proxy that maps all access URL...
Hi All, We are developing CTI Bridge application using UCCE GED-188 protocol version 16 , UCCE Version is 10.5.We are able to receive all events and unpack successfully except UNSPEC datatype parameter like UserToUserInfo, CallReferenceID both are bl...
I have agents log in on the two nodes in pseudo load-balancing manner.That seems to work fine, but is there a way to see how many sessions each node has?
Hello I created an Embedded Web App Gadget to integrate the mobile skill manager website into Finesse. (BTW: I wonder why it is not integrated by default, because normally a supervisor uses this every day.) This week I upgraded UCCX from 11.6.1 to ...
Hi, I'm sorry for this newbie question.I'm new in this field and hardly find any guidance.I already reserve sandbox and can connect normaly with pidgin and already try several api like change state and subscription.But when i try to connect with my a...
