Hi,
is UCCX Configuration API available on both nodes?
Can I change for example skills for agent via this API on secondary node? Or on node that is not currently active?
Thanks
Martin
Hey All.
I'm working on making a gadget where the supervisors can change skills on agents thru the API.
My problem is that the API is very slow. It takes 3-7 sec. to update 1. agent, and it takes 2-5 sec. to get a list of agents.
Have anyone exper...
Hello,
I am using UCCX API to create IVR Progressive campaign and I need to add the correct trigger. But as you know if there is a trigger used for active campaign I can't use it and 400 bad request error. same for Agent Based campaign as you can't ...
Good Morning all. Been experimenting with AXL web services within CUCM 10, and wanted to enquire if a similar facility was available within UCCX11.5, and if so what the endpoint URL typically is? Thanks in advance
Custom Gadget is getting invoked when Supervisor is trying to Force Logout agent so after looking at locallogs i noticed "label":"Supervisor Initiated" is set so when am checking IF condition for "label":"Supervisor Initiated" to skip the gadget, lab...
Good afternoon,
I noticed that Finesse Supervisor 11.5 screen is much simpler than Uccx Supervisor 9.0 Desktop. Our customers are asking for same view as Uccx Supervisor Desktop screen. For example, how can I add the fields of "Agents Team State...
I am getting below error after upgrading CVP from 11.0.1 to 11.6.I have all JAR's as expected but not sure why we are getting this error.This error is from Database element. error was: A built-in element encountered an exception of type com.audium.se...
Hi
Is there any way to answer, forward and end a call through the ipphone jsp ?
like you can change the agent state and set reasoncode:
Not ready and reason code 1 = http://<server ip>:6293/ipphone/jsp/sciphonexml/IPAgentChangeState.jsp?State=3&RC=...
Hi All,
I'm working with the UCCX Config API, trying to retrieve and update XML Documents from the UCCX Documents Repository. I'm able to get a listing of Documents by recursively parsing through the response of /adminapi/document, but I can't find...
Hi, I am working on CCX 11.5 APIs. Everything was working fine till yesterday. I don't know what went wrong with resource API. Everything else is working fine but I am not able to get the list of resources through API call, however I am getting succe...
Using CCX 11.5 ReST API I can successfully
- Create a team
- Create a CSQ
- Associate/assign a csq to a team using PUT /adminapi/team/{id}
Even though the Cisco Unified CCX Administration web interface shows that the csq is assigned to the team,
whe...
Hi,
I need to automate the creation and modification of UCCX resources but i did not find an API to create a resource just like the RmCm Wizard on the UCCX GUI does. The UCCX API seems only be able to modify an existing resource, not to create it.
...
Hello
I've been trying to use Content-Type: application/json in POST and PUT requests to the adminapi but get an error. Sending the data as xml works fine. Anyone been able to use json content on the adminapi?
Example:
data = {
"Files" : {
"Do...
