Cisco Finesse Live monitoring

[t.micahdavis]

Is there any way to monitor live calls through PC audio instead of using the phone only? I've poked around but I do not see anything obvious.

Thanks

[Deepak Rawat · Accepted solution]

Please note Finesse Desktop only supports live monitoring using the phone BIB. There is not a way as used to be with CAD to monitor the agents through the PC also known as Desktop Monitoring but only using the phone. This might be possible using some third party custom integration/application but not natively with Finesse.

Regards

Deepak

[t.micahdavis]

Thank you for the quick response Deepak!

[Deepak Rawat]

You are welcome and thanks for marking the Correct Answer.

Regards

Deepak