Cisco Finesse Not ready reason codes 2,3,4

[giodias01]

Hi,

I have this situation where from the CUIC reports, agent not ready code is 4. There is also not ready reason code 3 and 2. Upon checking from the cisco documentation, there is no such not ready reason code 2,3, and 4. Can anyone tell me if what are the code description on this. Please be informed that there is no defined codes for not ready state on the client system.

Appreciate your kind response

Thank you so much

[Ratheesh Kumar]

Hi there

These Reason codes might be manually set against the Reason label by your administration as its not the default reason codes.

Hope this helps

Cheers
Rath!

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[giodias01]

Hi Rath,

I checked the system and I cannot see any defined not ready reason codes. They are all using standard codes or the default ones.

[Ratheesh Kumar]

Hi there

Could you share a screenshot of that. Is this UCCX or UCCE ?

Hope this helps

Cheers

Rath!

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