Cisco Finesse Out of Service

[a6z69@yahoo.com]

Hello All,

Can anyone support me how can  open Finesse Agent ?

AdminAgent

[bill.king1]

A couple things:

* Try it without the port 8445.
* What happens if you log into the CLI?
* Has it ever worked?
* What version of Finesse and the other systems like CCE/CCX is this?

[a6z69@yahoo.com]

* Try it without the port 8445. >>> Can open CCX without port:8445
* What happens if you log into the CLI? >>> Can log at CLI and check all service working
* Has it ever worked? >>> It's working stable until power outage
* What version of Finesse and the other systems like CCE/CCX is this? >>> CCX v 12.5

[Roger Kallberg]

Try restarting the Finesse and Tomcat services to see if that solves your issue.

[a6z69@yahoo.com]

Try restarted the Finesse Tomcat services, Still Same below message

Out of Service

This Finesse Server is currently out of service. For more information, contact your administrator.

[Alejandro Robles]

Same issue here. Do you managed to solve it? Thank you.

[Dmytro Benda]

Try also to restart UCCX Engine. But remember that this service is responsible for everything - Agent operations, Call treatment, Script execution, etc. So the best thing to restart this service is at night or during any other minimum load time in your UCCX. 

[collinks2]

hello,i am having this same issue.what could cause the error?

[bill.king1]

Hi, did you try any of the steps above/provide the answers to the questions that were posted before?

[senthilnatarajan]

Check UCCX services (rmcm). All should be IN_SERVICE