Cisco UCCE 10.5 CCB , CallBack taken by Customer not landing on agent

[khan.rehan11]

Hi i have setup Cisco UCCE 10.5 LAB. and CVP 10.5.

Call back is setup fine, Call Back generated to customer, customer accept the call and when chose option to talk with Agent , hears the Rings and calls hangups. Can some share the reason for that. Any log to attached required. Thanks

[Geevarghese Cheria]

Hi Rehan,

  Please check this url for related information - Re: Courtesy Callback no announcement to record name or Mobile Number

Moving your question under CVP community for more visibility of support engineers.

Thanks and Regards,

Geevarghese