Consult Call asking for authentication

[Patrick Curley]

I am working on a Finesse gadget to do a consult call.  When I execute the consult I get an HTTP 200 back but it says "This request requires authentication" and nothing happens.

Use case;

1.  An agent makes a call and the customer answers.

2.  The agent then clicks on a button which calls the ExecuteConsultCall() method.

Here is a code snippet:

  var m_dialog;

  function ExecuteConsultCall()  {

       var callNumber = "916125551212";

       var ext = user.getExtension();

       console.log( "Transfer-Call to: " + callNumber);

       console.log( "Extension: " + ext);

       m_dialog.makeConsultCall(ext, callNumber, consultHandler);

  }

    handleDialogsLoaded = function(dialogs) {

        dialogCollection = dialogs.getCollection();

        for (var dialogId in dialogCollection) {

            if (dialogCollection.hasOwnProperty(dialogId)) {

                 m_dialog = dialogCollection[dialogId];

                 break;

            }

        }

    }

    handleUserLoad = function (userevent) {

        dialogs = user.getDialogs( {

        onCollectionAdd : handleNewDialog,

            onCollectionDelete : handleEndDialog,

            onLoad : handleDialogsLoaded

        });

    };

Any ideas why I am getting an authentication error?

Thanks,

Patrick Curley

[ewindgat]

Making a consult call request does not need admin creds. It requires the creds of the agent who is requesting the consult and this agent needs to be a participant in the original active call.

http://cbabu-wiki.cisco.com:8080/display/Phoenix/Dialog+-+Make+a+Consult+Call+Request

[Patrick Curley]

I am calling the makeConsultCall method on the dialog object.   See code snippet in original post. The agent is already logged in.  The agent is a participant.  It shouldn't need any authentication.  

[ewindgat]

Could you do me a favor, and verify your browser is IE or Firefox, and that cookies are enabled?

[Patrick Curley]

I am using Firefox 37.0.1 & cookies are enabled.

[Patrick Curley · Accepted solution]

I solved the problem.  I was using finesse-10.0.1.js instead of finesse-10.5.1.js.   This is on UCCX 10.6.  Now it works.