08-06-2014 11:33 AM
Hello I
I have uccx 10 and CUIC I want to shown in reports how many calls press option 1 from menu option. I have a step of set Enterprise info variable in call.variable1 , when I run reports call custom variable reports do not show me that information.
can anyone help me?
Thanks.
08-08-2014 02:30 AM
Hi
Choosing Application Name will pull all Call Custom Variables for that application.
If there is nothing to choose from you need to keep selecting "OK" from the popup - thats what fills the fields - popup blocker may need to be off if you don't see anything.
Reference - https://supportforums.cisco.com/discussion/12255586/uccx-prompt-count
https://supportforums.cisco.com/discussion/12248881/uccx-custom-call-variables
Thanks and Regards,
Geevarghese
08-11-2014 09:04 AM
Thanks you Geevarghese.
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